Help Desk Support

4 days ago


Auckland City, New Zealand Yakirelbaz IT Solutions Full time

**Job Overview**:
**Responsibilities**:

- Troubleshoot and resolve hardware and software problems.
- Document and track customer issues using help desk ticketing systems.
- Escalate complex issues to senior support staff when necessary.
- Provide remote assistance to users and guide them through troubleshooting steps.
- Install, configure, and maintain computer systems and peripherals.
- Ensure a high level of customer satisfaction through prompt and courteous service.

**Qualifications**:

- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in IT support or help desk roles.
- Excellent communication and problem-solving skills.
- Customer-focused with a commitment to providing quality service.


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