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Manager Inside Sales
3 weeks ago
**About Dexcom**
Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported expected full-year 2021 revenues of $2.48B, a growth of 27% over 2020. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 6,000 people worldwide.
**Functional Description**
- The incumbent manages inside/telesales representatives who are responsible for closing sales over the phone. Administers/designs the inside/telesales representatives
- sales incentive plan. Trains, mentors, coaches, and supervises inside/telesales staff. Has thorough knowledge of the organization-s products/services. Prioritizes and allocates resources. Typically works with the field sales organization to ensure that representatives are provided adequate support in the field. May work with inside/telesales representatives to develop channel partnerships. Responsible for market development and ensuring that revenue is generated. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
**Functional/Business Knowledge**
- Knowledge and awareness spans all aspects of the specific functional area.
- Having wide-ranging experience, uses professional concepts and knowledge of company objectives to resolve complex issues in creative and effective ways.
- Develops a proficiency of the company's business / market in order to inform decisions.
**Scope**
- Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
- Provides guidance to team members / supporting employees using established company policies.
- Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
**Judgement**
- Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors.
- Follows processes and policies in selecting methods and techniques for obtaining solutions.
- Erroneous decisions or failure to achieve results will add to costs and may impact the short-term goals of the organization.
**Management**
- Manages the coordination of department/functional activities with responsibility for results, methods and staffing.
- In some instances may be responsible for a functional area or contracted / outsourced employees or matrixed reports.
- People management responsibilities include hiring / terminations, performance reviews, career development coaching and compensation decisions.
**Field Sales**
- Responsible for managing the sale of the organization's products and services on a geographic or account basis.
- Responsible for attaining sales objectives within assigned area.
- Typically manages Sales Professionals.
- (US Specific): Typically responsible for a district area.
- (EMEA and Canada Specific): Typically responsible for a region or district area.
**Experience and Education**
- Typically requires a Bachelors degree with 8-12 years of industry experience.
- 2-5 years of previous management or lead experience.
