Farmer Support Specialist

**General Information**:

- Date Published
- 14-Jan-2025
- Advertising Ends
- 29-Jan-2025
- Country
- New Zealand
- Location
- Hamilton & North Waikato
- Role Type
- Call Centre & Customer Service
- Work Type
- Permanent
- ID#
- 10905

**Position Description**:
**Ready to step up and develop key customer service skills while building a career with NZ’s leading dairy company?**
- Represent Fonterra and provide real-time support to our farmers and Farm Source customers.
- No weekend shifts & flexible work-from-home options - up to 3 days per week after an in-depth onboarding program.
- Build a strong network and leverage your problem-solving and communication skills to get the job done.

**About the Opportunity**

As a Farmer Support Specialist, you’ll be the go-to resource for our farmers and Farm Source customers, ensuring they get the support they need for a top-notch experience.

**A typical day looks like this**:

- Fielding calls from customers and farmers and delivering quick, effective solutions.
- Collaborating with different business units to get results that make a difference for our customers.

Common issues you’ll tackle include tanker collections, milk quality, shareholding, Farm Source accounts, and digital support.

**Shift Details**
- This is a Monday to Friday role, operating on a rostered shift rotation between 7am and 6pm. Flexibility within these hours is key.

**What We Offer**
- Competitive salary and benefits, including the Employee Rewards Card, discounted fuel, and health insurance.
- Hybrid role - work from home up to 3 days per week after your qualifying period.
- Room for internal growth and career development.

**What You’ll Bring**
We’re after results-driven individuals with a strong interest in farming and a passion for delivering exceptional customer service. You’ll be a quick thinker, calm under pressure, and able to connect the dots for our farmers, even when the answers aren’t obvious. You don’t need to be a dairy farming expert, just someone who can solve problems and get things done.

**If this sounds like you, we’d love to hear from you.**
Some of the qualities we’re looking for include:

- A strong customer service focus
- An interest in farming and agriculture is preferred
- Recent graduates who want to build a long-term career

**What next?**

**Assessment Centre**:If you are successful, we will invite you to attend the in-person assessment centre on either Tuesday 4 February or Wednesday 5 February (Morning and afternoon slots available - 3 hours each slot).

**Position start date**:Wednesday, 19th March

**Our Co-operative**

**Te Mātāpuna toa takitini**

Fonterra’s strength is in the collective

We are a Co-operative created and owned by Aotearoa New Zealand dairy farmers. Our rich history is built on farming families working together to share the natural goodness of our dairy with the world.

Collaboration, innovation, and passion was the cornerstone of our creation and something we continue to value today through our commitment to care for the land, our animals, and every drop of milk. Our milk creates goodness through nutritious food with safe, quality ingredients that are loved here in New Zealand and around the world.

**About Farm Source**

We love kiwi dairy farmers and think they’re pretty awesome. For generations they have relied on hard work, ingenuity, and each other, to create the kind of goodness that fuels our families, connects our communities and supports our economy.

At Farm Source, our team is driven by the same co-operative spirit that our farmers and their communities share. We make farming easier so farmers can continue to concentrate on what they do best - producing high quality New Zealand milk in the most sustainable way.

This means growing and supporting the right people - people with plenty of roll-your-sleeves up energy to rise to the challenge. Whether you’re on the farm getting your gumboots dirty or connecting over a coffee at our local stores, you’ll be getting the mahi done as part of a trusted team - backed by good people, the right products, innovative solutions, and industry-leading expertise.

So why not join us? Our regional structure and openness to flexible working means that there really is something for everyone. No matter your age or stage, our inclusive culture has created a place where everyone can thrive.

You, me, us together.

Tātou, Tātou