Technical Services Specialist

1 week ago

Auckland City, New Zealand Automotive Employment NZ Ltd Full time

**Job reference - 35650**
- Subaru of New Zealand - Head Office
- Technical automotive background essential
- Rare national distributor, technical role

**About Subaru of New Zealand Limited**

Subaru of New Zealand (SNZ) is the exclusive New Zealand importer/distributor of vehicles manufactured by Subaru Corporation Japan. SNZ is part of the global Inchcape PLC automotive business. The corporate head office is based in East Tamaki Auckland where this role is based.

New Zealand is a country built for adventure. Given one-third of our roads are unsealed and our weather changes as quickly as the landscape, which often results in four-seasons in one day, it’s as if Subarus were made for New Zealand. Subaru’s unique All-Wheel Drive technology, the ultimate getaway car to help Kiwis escape and explore their own back yard, in safety, comfort and in control - to the places they’d rather be.

***

**Basic Job Description**

**A full job description is available upon request**
- **Dealer Technical support** - provide technical support to the dealer network and Subaru of NZ in the office or in the field. There is a content of national travel, with the possibility international travel being required from time to time.
- Support all technical, warranty, service, service plan, and recall programmes and initiatives.
- Provide technical assistance and training of network staff including Service Managers, Service Advisors, and technical staff.
- Maintain service plan program.
- Work with the marketing team to modify, amend, or adjust service plan brochures and documents, maintain service handbooks, and update service schedules.
- **Infotainment** - manage audio and infotainment systems, hardware updates, repair, exchange/replacement processes including GPS mapping for all model variants and programs.
- **Subaru Special Tools** - manage maintenance of Subaru special tools/equipment program including SSM diagnostic station.
- **Warranty** - assist with management of warranty and related dealer training, audits, and maintenance of warranty standards.
- Subaru Corporation local service bulletin monitoring and distribution.

**The skills sought**

The role requires a technical automotive background with a level 4 motor industry national certificate or offshore equivalent.

An automotive technician with solid diagnostic capabilities, as well as excellent people and computer skills is required for this role. Basic competency with MS Excel, and excellent written communication skills are also required.

If you have a background training and mentoring other staff this is clearly going to be an advantage, as would previous experience with a national distributor. This said, technicians with the diagnostic capabilities, ideally from franchise backgrounds (any brand), who possess good interpersonal skills are highly encouraged to apply.

**The rewards**

Subaru of NZ is well known as an employer of choice and provides an exceptional work environment. There is also scope for career development in the wider organisation.

Remuneration is attractive for the role but so are the duties outlined. This is a rare and enticing role for which further enquiry should be considered mandatory.

The closing date is the
**26**
**th** of

For more information you can call freephone 0800 67 57 47, or Russell on 027 479 0000

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