Team Leader Human Resources Service Hub

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 15,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change. **Team Leader - Human Resources Service Hub** - **Based at Police National Headquarters, Wellington**: - **Band I**: - **Fulltime, Permanent, Police Employee**: - **Nationally Advertised Vacancy**: - **JR 5278613** **E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.** - Stand at the stern of the canoe and feel the spray of the future biting at your face _ **Mo te tunga | About the role** The People Group within the NZ Police has an exciting opportunity for a competent Team Leader to join the HR team based at Police National Headquarters. The Team Leader: HR Service Hub plays a critical role in supporting the HR Service Centre Manager as well as leading a strong team of HR Assistants who aim to deliver service excellence through commitment, collaboration, and continuous improvement. The People Group provides advice and services to more than 15,000 employees at NZ Police. Our HR team is looking for a Team Leader HR Service Hub to provide functional leadership, supervision, and direction to the service centre hubs. The role will actively ensure that our hubs provide exemplary support and advice, and continually seeks to enhance work processes and practices to deliver on Our Business. As well as prioritisation and allocation of work and you will provide mentoring to HR Assistants by sharing skills, knowledge, and expertise to enable them to meet their objectives. You will have demonstrated experience using reporting and analytics to understand and evaluate transaction volume, queue management and resource allocation, and will provide the HR Service Centre Manager with regular reporting for them to be kept up to date and make informed decisions. **Key Accountabilities**: - Lead a team (where they are geographically dispersed) - Build capability amongst the team. - Support the HR Service Centre Manager to provide people leadership and direction for the team. - Identify problems or challenges and implement business process improvement solutions. - Manage competing demands and high workloads. - Evaluate and measure team performance and be able to report on this. - Work collaboratively and prioritise workflow to deliver timely services to the organisation. - Identify and mitigate organisational and people risk. - Collaborate with customers through early engagement, proactive planning and shared resources. - Excellent written and oral communication - Manage resources to deliver planned outcomes. **He aha taau e kawe mai | What you'll bring** Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others. You will: - Have a service mind-set with attention to detail. - A strong customer service ethos - Using analytics to make informed decisions and recommendations to management teams. - Experience leading a team. - Building capability amongst our people for consistent service delivery. **Whakaritenga motuhake | Special requirements** This role is set at **Team Leader/Manager level**, this means your key purpose is "to lead the activities for Our Business and enable people to deliver them." **To view the position description for this role please copy and paste this link into a new browser**: **Mo tatou | About us** New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas. Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways. The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities ac