Digital Service Desk Technician

5 days ago

Auckland City, New Zealand North Power NZ Full time

Northpower is an electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers. We also provide contracting services to our partners - other network owners and operators across the North Island.
- We have over 1,000 staff working together across 13 locations to keep the power on and the lights going for our customers.
- We’re on the hunt for a Level 1 Service Desk Technician with excellent customer service skills to join our Service Desk team in our East Tamaki office.**The role**
Our Service Desk team provides exceptional technical expertise and support both in-house and remote to several offices based across North Island.
- In this role, you’ll be building and maintaining relationships with our internal stakeholders ranging from field staff to engineers and executives and providing them remote and on-site IT support. Amongst other things you will also:
- Provide first level support to Northpower staff including initial Call Diagnosis & Prioritisation
- Set up desktop/laptop, iPad and mobile hardware and software
- Coordinate hardware repair and replacement, suppliers and other vendors and the procurement of IT equipment

**What’s in it for you**
You’ll be working for an organisation that puts its people first and value growth and development. You’ll be part of a small yet supportive team and will enjoy benefits like:
- Competitive remuneration, an in-house wellbeing programme and initiatives including group discounted medical insurance
- Growth opportunity to learn new technology and work on your professional development with a large organisation
- A fun, diverse and supportive team

**About you**
A highly responsive, customer focused attitude is the winning attribute along with an eagerness to identify solutions and a keen interest in technology. To be successful in this role, you’ll also have:
- An interest or experience with technology particularly in a Microsoft environment
- Previous experience in a customer service role
- Skills to communicate effectively with staff at all levels within the business
- Good time management, strong analytical and problem-solving skills

You don't need to have years of experience to be successful in this role, you could be a switched-on individual with a can-do attitude who is looking to start their professional career in IT.**Get in touch**
We’d love to hear from you if you’re looking for a diverse and supportive environment and are open to taking up a challenge. Head over to our careers website and search for #Req892 to apply.

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