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Technical Support Specialist- L1
2 weeks ago
Key Responsibilities Include:
- Respond to user inquiries regarding computer software or hardware operation to resolve problems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Investigate and resolve problems or to provide technical assistance and support.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- IMACD - Installations, move, add, change and delete EUC equipment, software.
Skill Requirements:
- Windows OS 7 and 10
- MacOS
- Knowledge of WAN/LAN Technology
- Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
- Must have excellent customer service skills working with end users and VIP's
- knowledge of Network Topology LAN/WAN/ Skype knowledge, Knowledge of ticketing system or equivalent
- Cisco Switch installation and configuration as per Config template
- know to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment
**Job Type**: Contract
Contract length: 12 months