Family Violence Response Coordinator

**About us**

The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

**About the role | Mo te tunga**:

- Based in Palmerston North

As a Family Violence Response Coordinator (FVRC), you will deliver regional leadership on family violence matters and support, mentor and provide specialist advice and training to the Case Managers and other employees working with clients experiencing family violence. With your support, our Case Managers can work more effectively with our clients and their family/whanau when they are most in need of help and keep them safe.

**You will deliver training for Case Managers on areas including**:

- Assist clients to understand and obtain entitlements and meet obligations
- Inform clients of local family violence service providers

You will work to build and maintain relationships with approved family violence service providers across the region, developing and maintaining effective links with a range of other people and agencies to maximise services built on interagency collaboration. This includes links with appropriate community groups, professional agencies and other client groups that relate to this work at both a local and regional level. You will keep these providers informed on policy changes and operational processes and provides regular updates to the Regional Commissioner and Regional Director who manage key external relationships.

**What you bring | Ou pumanawatanga**:
**To be successful in this role, you will demonstrate**:

- extensive knowledge of community networks, agencies and service providers
- proven experience in building strong working relationships, with both internal and external stakeholders
- awareness of community and regional issues
- experience facilitating and delivering training in both group and one-to-one situations
- outstanding problem-solving and decision-making skills
- strong planning, organising and self-management skills
- integrity, accountability and sound judgement

A full and clear NZ driver's license is required as you will be required to travel to fulfil job requirements.

If you embody the above and have the passion for helping vulnerable people, we would like to hear from you.

**Position Description | He Whakaahuatanga Tunga**:
**Salary | Utu-a-tau: $103,815.00 - $125,958.00**

**How to apply**

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

**Closing date: Tuesday 2nd December 2025**

**Joining us**

Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.
- MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time._