Service Supervisor

**Build your best future with the Johnson Controls team**

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We have an opportunity for a **Service Supervisor**to join our team in **Hamilton**

As our **Service Supervisor**, you will be responsible for all day-to-day running of Service team to ensure financial and customer expectations are meet. You will be required to organise staff and other organisational issues within the department including all material to ensure jobs are completed on time and in spec. The position involves all tasks related to the smooth operation and well-being of the department.

**What we offer**:

- Fulltime Permanent employment
- Competitive salary package
- Fully maintained company vehicle + mobile phone + laptop

**What you will do**:

- Ensure that work carried out is to the satisfaction of the customer and is of the highest quality in the industry and meets all legal and technical requirements
- Ensure that work is done in an efficient and timely manner so as to maximise the department profitability by using the department’s resources most efficiently

**How you will do it**:

- Create a rewarding and fulfilling working environment for all staff
- Provide enthusiastic and energetic leadership
- Encourage initiative, company loyalty, and participation in company programs
- Review staff on a regular basis to monitor their progress and to implement any programs to maximise their effectiveness
- Ensure that all staff work in a safe working environment and make any and follow all health and safety guidelines
- Report all health and safety incidents to the appropriate authorities immediately
- Take all steps practical to ensure that Wormald is held in the highest regard by our clients
- Actively promote the products and services of Wormald in the marketplace
- Promote work outside of your department and immediately pass all enquires to the appropriate department
- Liaise and follow up with clients to ensure their satisfaction
- Actively pursue new clients to increase Wormald’s client base
- Pass on any opportunities for the company that you many come across to your manager
- Report weekly to the Branch Manager on the Service Team’s financial performance to budget at SINC level
- Promptly advise management of any future shortcomings and the reasons why so that corrective action can be taken
- Ensure work carried out is invoiced promptly. Jobs invoiced within 48 hours of completion
- Close jobs, take profit, close purchase orders and other administrative duties required to maintain a tidy ledger
- Liaise with the credit control department and coordinate and participate in whatever steps are required to be taken to reduce the outstanding debts to the lowest possible level
- Estimate and action client request and job variations as necessary
- Monitor workload and dispatch resources to suit
- Monitor the control and use of company tools and equipment within the department
- Ensure that company vehicles are kept in a safe, clean, and tidy condition
- Ensure that all staff have adequate tools and equipment to perform their jobs
- Ensure all staff have and use Personal Protection Equipment, and that it is maintained in good condition

**What we look for?**
- Must have previous experience supervising/leading a team (preferred but not required)
- Must have previous experience within the fire alarm or electrical industry as you will be responsible for all aspects relating to the timely completion of various Fire Alarm related jobs
- New Zealand residency/citizenship or a valid New Zealand work visa
- Proficient computer skills
- Full NZ driver’s licence
- Excellent communication skills with a can do attitude
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process._

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