Customer Experience Specialist
2 weeks ago
Company Description
**Christmas has come early and all we want for Christmas is you**
We are looking for customer-minded team members to join TheMarket Customer Experience team and walk the talk by providing excellent customer service to our customers, supporting them across the busy period
**Job Description**:
We’re recruiting for a number of Customer Service Representatives (Customer Experience Specialists) positions - for fixed term contracts starting ASAP - these positions will be around 4 weeks with potential to be extended based on business needs
- supporting our peak and busy trading period
The aim is to provide the kind of experience that makes customers want to rave about their experience with our brand
No two days will look the same - you will handle a variety of incoming customer queries across multiple merchant brands mainly regarding their online shopping - put on your customer service and problem solving hats, get the answers they need and make our customers happy & leave a lasting impression with your exceptional customer service skills.
Make Customers love us by:
- Responding and resolving customer queries quickly
- Making customers feel safe
- Making it easy for customers
- Providing a friendly ear and voice
- Learning from our mistakes
- Listening to feedback
**Our Customer Experience team work 40 hours per week between 8.30am - 5.30pm (Monday - Sunday).**
**Qualifications**:
- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) - a clear, calm approach
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on and work with a sense of urgency
- Adaptable team player
- Open mindset to approach challenges with lots of energy
- Computer literate with a strong eye for detail.
- Confident to communicate via written communications.
- Adaptable and of course passionate about our customers
Additional Information
Come work with us
- Convenient Newmarket location, 5 mins from the train station
- Work from home 1 day a week
- Work within an agile team developing new exciting features in e-commerce, driving convenience for millions of kiwi shoppers
- Be a part of a supportive team, who are invested in the each other succeeding
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