Resident Experience Manager

17 hours ago

Auckland City, New Zealand Summerset - Villages Full time

**Company Description** About Summerset**
Summerset is one of New Zealand's fastest growing companies and one of the largest retirement village operators in the country. We design, build and operate retirement village's right across New Zealand and in Australia. We are proud of our dynamic work environment and an equally diverse workforce.

Summerset St Johns is a beautifully landscaped, brand new, premium village located in the heart of the eastern suburbs, with spectacular views looking out to Rangitoto Island and Auckland City. Offering a wide range of luxurious living and care facilities to our residents.
**Job Description** About the Role**
As the Resident Experience Manager your primary focus is to ensure that the residents at St Johns Village experience ‘the best of life’. As part of the village management team create an exceptional retirement living environment, ensuring our residents enjoy a premium lifestyle. **_This role is full time and operates from Wednesday - Sunday._**

Your responsibilities will include:

- Being the key customer service point of contact for all residents curating exceptional experiences and events across the village
- Developing strong relationships with the residents to best anticipate their needs and expectations
- Managing service delivery teams, maintaining a strong culture of high service and standards

**Qualifications** About You**
- The ability to build and lead a team of talented staff as this role will take full accountability for the leadership and management of the village in the absences of the village manager
- An enthusiastic and empathetic approach with a passion for interacting with residents and their families

Proven experience in a customer facing position including managing and resolving customer complaints
**Additional Information**

**What’s in it for you? To recognise the important work that you do for our residents, Summerset offers**:

- Quarterly draws to **win one of three $3000 prezzy cards**:

- Southern Cross Health Essentials, covering up to 75% of charges for GP’s, dentists, physios and more.
- Annual company **Applause Awards** where we recognise and thank those that exemplify bringing the best of life.
- ** Birthday leave.**:

- Contributions to your fundraising efforts for nationwide charities.
- ** Up to $3000 referral payment** for successfully introducing talented people to Summerset.

The safety of our residents and staff is important to us. For this reason, it is recommended that all our employees are fully vaccinated against Covid-19 before commencing work at Summerset.

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