Control Room Operator

3 days ago

Wiri, New Zealand Serco Full time

He aha te mea nui o te ao? He Tāngata, He Tāngata, He Tāngata. What is the greatest thing in the world? It is people, it is people, it is people

**Serco is a place where you can grow**

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer ample room for growth and flexible benefits to suit every stage of your life and career, including:

- This is a full-time (40 hours a week), fixed term role, based onsite at Auckland South Corrections Facility in Wiri
- Comprehensive induction and ongoing core compliance training
- Rotating 24/7 (10 and 12 hour) shifts for work-life balance
- Opportunities to work with leading-edge monitoring technology
- A supportive environment that values diversity and inclusion
- Free onsite parking
- Medical insurance discount
- Staff discount with selected major retail stores
- Ongoing free mental health and counselling support

**Make an impact at Serco**

As an Control Room Operator (also called Operational Support Grade or OSG) at Auckland South Corrections Facility, you'll play a vital role in the daily operations of the prison. Your contributions will help reduce re-offending and ensure the smooth operation of control rooms, visitor processing, and operational communications.

As an OSG in the Justice & Immigration team, you’ll make a positive impact by:

- Operating master and residential control rooms using cutting-edge monitoring technology
- Overseeing vehicle movements and access at the Gatehouse
- Ensuring the safe and secure induction of prisoners in the receiving office
- Contributing to the smooth operation of stores and canteen services
- Participating actively in team meetings to foster a positive, collaborative environment
- Promoting and supporting the rehabilitation and reintegration of prisoners

**Serco is a place for you**

To be successful in this role you’ll have:

- Strong interpersonal skills with the ability to establish rapport
- Resilience, empathy, and a dedication to professional conduct
- Effective communication skills, both verbal and written
- A responsible and ethical approach to work, with high personal integrity
- Familiarity with Maori language, values, and customs (desirable)
- Basic computer literacy and comfort with office technology
- Excellent command of the English language

As a fast-growing and successful global company, Serco’s services span across justice, migration, defence, space, customer services, health, and urban mobility. You’ll join a highly supportive culture with trusted leaders, providing you with the flexibility and opportunities to achieve your goals.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology, and partners to create impactful solutions addressing some of the world’s most urgent and complex challenges.

**Impact a better future at Serco.**

Video

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