Change Communications Specialist

**Req ID**: 83197
**Department**: Customer Marketing
**Division**: New Zealand
**Location**: Auckland
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
As a Change Communications Specialist, you are responsible in effectively implementing communication initiatives that support the delivery of customer change and resolution projects within the Pacific Marketing Team. It exists to ensure the customer impact of change is communicated effectively, leading to mínimal disruption and/or positive outcomes for customers, and that the business objectives of change and resolution projects are achieved.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Fixed-Term for 7 months (February-September 2025)
**Role Location**: Auckland - Tāmaki Makaurau
Ka aha tō rā e kite ai? - What will your day look like
**This role is accountable for**:
Implementing marketing strategies to effectively communicate change, leading to mínimal disruption and/or positive outcomes for customers
Supporting the Change Communication in the Pacific Marketing portfolio to meet change objectives.
Deliver effective marketing activity across owned and paid media that supports project objectives
Ensuring communications produced are of a high quality - clear and concise and easily understood for customers
Ensure key insights about the customer impact of a business change are well understood, in order to inform activity
Ensure communication initiatives meet business objectives and are delivered within agreed project budgets
Stakeholder management - communicating and managing requests from a range of stakeholders across ANZ
Managing the approvals process effectively and compliantly
Ensuring controls for project governance, compliance and risk management are adhered to
Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
2+ years’ marketing experience
Ability to manage multiple projects and prioritise work load and capacity to deliver on agreed tasks on time
Strong knowledge of effective marketing communication - writing and editing
Understanding of ‘below the line’ communication fundamentals including data driven marketing
Generalist marketing skills with the ability to support implementing a broad range of marketing activities
Excellent interpersonal and communication skills to effectively manage a range of stakeholders
Sound judgement, strong problem solving and analytical and numerical skills.
Excellent attention to detail, and a desire to produce work of a high quality.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Te Rā Ōtinga - Job Posting End Date
18/12/2024, 11.59pm