Warranty Administrator

An exciting opportunity now exists to join our Service Operations team as a Toyota Care Assessor at our Head Office in Palmerston North. Reporting directly to the Associate Manager - Warranty, this fixed term (15 months) role will see you using your exceptional customer service and administration skills to help our Dealers provide the “best customer service in town” regarding our Toyota Care Warranties and Service Plans.

Some of your responsibilities will include:

- Supporting the management of incoming warranty claims- Conducting investigations into Warranty claims to ensure they are correctly assessed and closed- Conducting on-claim administration- Providing advice and guidance to the Toyota Store Network on Warranty and Service Plans- Supporting the management of the servicing inbox to resolve all incoming warranty queries- Ensuring that all invoices are processed within required time framesWe pride ourselves on our people so to be successful in the role you will need:

- Exceptional customer service skills and the ability to form good relationships- Strong administration skills and a good head for numbers-
- Strong Microsoft Excel skills and the ability to learn new systems- The ability to thrive in a busy environment- A proactive, positive can-do attitude- Automotive knowledge is advantageous but not essentialSo who are we?

Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2021 celebrated 34 years of vehicle market leadership in New Zealand. As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders’ lives. We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders. We also care about being a sustainable business with sustainable practices, while supporting initiatives and programmes that look after our environment.

What can we offer?
- A wide range of excellent staff benefits (medical insurance, 4%+ Kiwisaver contribution, staff bonuses, long service leave, staff discounts, a subsidised café and much more)- Opportunity to work in a global organisation where people are the heart of everything they do- A Supportive, friendly cultureAt Toyota NZ we celebrate diversity. We are proud to be an employer committed to the principles of equal opportunity, supporting individuals from all walks of life. Toyota NZ is also committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities

The recruitment for this role is being managed by QJumpers HR Assist. For a confidential discussion please do not hesitate to contact Annette Weatherall on 0800758673.

Only applicants with New Zealand Citizenship or New Zealand Permanent Residency should apply.