Retail & Community Manager - Mons Royale Britomart, Auckland

Do you thrive in a fast-paced retail environment and love action and adventure and have a passion for sustainability? Are you a natural leader who can inspire a team to deliver outstanding customer experiences? If so, we want to hear from you

At Mons Royale, we believe in the benefits of action and adventure sports. The problem is that the clothing designed for these sports is not good for the planet. We want to change that. Our mission is to shift the rider from synthetics to natural fibres. We are a growing brand with a big mission. To help us achieve this, we’re on the hunt for a Store Manager to lead our retail team in Our New Brand Store in Britomart.

**What You’ll Do**

As our Retail & Community Manager, you’ll lead the charge in creating a best-in-class retail experience while building authentic connections within the Auckland action sports community. You’ll drive community engagement as the Auckland brand ambassador whilst delivering store performance through operational excellence and exceptional team leadership, bringing brings the Mons Royale mission to life both in-store and beyond. Collaborating closely with the National Retail Manager and global team, you'll be the face of our store - where retail meets community.

**Key Responsibilities**

- **Lead & Inspire**: Build, coach and motivate a high-performing team that thrives on delivering results and living the Mons Royale values. Lead from the floor at least 60% of the time, setting the tone for customer service and team culture.
- **Retail Excellence**: Deliver an elevated in-store experience with a sharp eye on product presentation, stock control, security and overall store operations. Ensure visual merchandising and store standards reflect our premium brand image.

- **Community Engagement**: Be the heartbeat of local community connection - plan and host activations, events and partnerships that build brand love and customer loyalty within the outdoor and action sports scenes.
- **Customer-First Culture**: Foster a welcoming and inclusive environment where every customer interaction reflects our passion for performance and sustainability.
- **Drive Performance**: Take ownership of sales targets, KPIs and team productivity, always looking for ways to grow and improve. Implement retail strategies with agility and work closely with the Regional Manager to align store performance with bigger business goals.
- **Team Development**: Create a culture of continuous learning, providing regular coaching, training and development opportunities to empower your team.
- **Brand Champion**: Embody the Mons Royale lifestyle - actively participating in outdoor activities, living sustainably and representing our mission authentically.

**Requirements**:
**What You Bring**

- A natural connector who thrives on building relationships - whether with customers, teammates, or local community partners.
- Proven experience in a senior retail leadership role, with a solid track record of hitting sales targets and leading high-energy teams.
- Strategic and hands-on - you're equally comfortable creating activation plans as you are rolling up your sleeves on the shop floor.
- Solid understanding of retail operations, including POS systems, inventory management and merchandising best practices.
- Strong communication and problem-solving skills; able to adapt and lead confidently in a fast-paced, ever-changing environment.
- Passion for the outdoors, sustainability and the Mons Royale brand mission.

**Benefits**

**Competitive Salary, Seasonal Product Allowance & Industry Discounts**
Get access to Mons Royale gear and discounts across the outdoor industry.

**Team Building Activities and Incentives**
From staff rides to community events, we believe in fostering strong team connections both in and outside of work.

**Opportunity for Growth.**Mons Royale is a fast-growing brand in the action and adventure sports space with lots of opportunities for career development, within and outside NZ.

**Mountain Town Lifestyle & Flexibility.** We are based in mountain towns because we value time spent in the mountains and want to enable and encourage our staff to achieve a work/life balance. While we do work hard and put in the hours, we also believe in the value of having a life outside of the workplace.

**We value people and our team.** Company culture is important to us. We're often together in the mountains, or catching up for a happy-hour bike ride. With offices in Squamish, Innsbruck and our hometown of Wanaka, Mons is comprised of a globally diverse workforce. We hire great people from a wide variety of backgrounds and therefore all qualified applicants receive consideration for employment.

**Embracing the entrepreneurial spirit.** Being a part of a fast-growing brand means that there’s never a dull moment and that you’ll likely be involved in a lot of opportunities that may fall outside of your typical job description. Whether it be helping with an event or being a part