Retail Sales Consultant

3 days ago

Manukau City, New Zealand Travelex Full time

ole purpose To offer exceptional customer service whilst maximising all initial sales

opportunities and all future online sales.

Key

accountabilities
- Deliver excellence in customer service
- Follow the sales process in order to maximise sales and promote to all

customers our online products range for all transactions
- Travel Money

card, Online Sales etc
- Embrace the Digital mindset - Social Media - Google reviews / Facebook /

Instagram
- Understand features and benefits of all Travelex product lines
- Use every opportunity to upsell and cross-sell
- Recognise the warning signs of questionable transactions and mitigate

possible effects of the sale
- Adhere to promotional marketing offers
- Manage till stocks
- Achieve individual KPIs / targets
- Fully investigate overs and shorts (differences) and report
- Adhere to company and location policy and procedures, including Audit,

Risk, Health & Safety, Security and customer service requirements
- Ensure compliance to legal and corporate requirements
- Maintain high standards of housekeeping and presentation of stores
- Contribute to the success of the team
- Complete training within required timelines
- Any other reasonable instructions as required by the business

Role-specific

experience and

skills
- Retail, cash handling and/or banking experience
- Good customer service skills
- Good numerical ability
- Good knowledge of product, services and procedures
- Demonstrated experience working with computer systems
- Ability to work independently as well as in a team environment
- Ability to handle routine activities with attention to accuracy and detail
- Flexibility to work different shifts and locations as required
- English language skills

General

experience and

personal

qualities
- Self-aware, open-minded with a high degree of personal and professional

integrity
- The ability to build and manage relationships, developing trust and credibility

with customers, partners, peers, teams, internal and external stakeholders
- A strong record of performance delivery in their area of expertise, through

increased sales and/or performance against KPIs
- The ability to analyse issues and solve problems
- Drive customer focus in everything we do to gain and retain high quality

customers for the long-term success of Travelex

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