Retail Sales Consultant

7 days ago

Manukau City, New Zealand Travelex Full time

Role purpose To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales. Key accountabilities - Deliver excellence in customer service - Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions
- Travel Money card, Online Sales etc - Embrace the Digital mindset - Social Media - Google reviews / Facebook / Instagram - Understand features and benefits of all Travelex product lines - Use every opportunity to upsell and cross-sell - Recognise the warning signs of questionable transactions and mitigate possible effects of the sale - Adhere to promotional marketing offers - Manage till stocks - Achieve individual KPIs / targets - Fully investigate overs and shorts (differences) and report - Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements - Ensure compliance to legal and corporate requirements - Maintain high standards of housekeeping and presentation of stores - Contribute to the success of the team - Complete training within required timelines - Any other reasonable instructions as required by the business Role-specific experience and skills - Retail, cash handling and/or banking experience - Good customer service skills - Good numerical ability - Good knowledge of product, services and procedures - Demonstrated experience working with computer systems - Ability to work independently as well as in a team environment - Ability to handle routine activities with attention to accuracy and detail - Flexibility to work different shifts and locations as required - English language skills General experience and personal qualities - Self-aware, open-minded with a high degree of personal and professional integrity - The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders - A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs - The ability to analyse issues and solve problems - Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex

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