Customer Service Specialist

2 days ago

New Zealand Poseidon Digital Full time

**This is a part-time fully remote role**

**About Us**

We are growing fast and looking for amazing people to join our team and contribute to our growth

Working with us is a chance to help bring some of the world's most cutting-edge music and visual experiences to life, in an unconventional company where we respect skill, determination, creativity and kindness above all.

We use analytics and constant experimentation to make data-driven choices. A role with us is a chance to work at the very edge of marketing technology and technique, helping improve people's lives by constantly experimenting, imagining possibilities and inventing new tools.

**We are driven by**:

- The desire to be the absolute best in our field.
- A passion to join art that improves people's lives with its audiences.
- The belief that it is a moral imperative to bring great art to audiences, and to bypass traditional industry gatekeepers.
- An overarching philosophy that says data science and artistry aren't in opposition.
- A wish to leave a legacy, and to help others leave theirs.

**Key Responsibilities**:

- Monitor social media comments
- Identify and evaluate customers' needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Be a flexible team member who is able to respond to changing demands on their role, such as if a show is unexpectedly postponed.
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers

**Requirements**:

- Some proven customer support experience or experience as a client service representative
- Clear understanding of the importance of being a positive and productive member of the team
- Strong administration skills and active listening capabilities
- Familiarity with different social media platforms
- Customer orientation and capacity to adapt/respond to different types of characters
- Exceptional communication skills
- Ability to multi-task, prioritize, and control time effectively

**About the Role**:

- 100% remote
- 100% flextime
- Generous Holiday provisions
- Competitive package
- Supportive work culture, with team in 6 countries

**More about our values**

We expect:

- Hard work, including some off hours (since we are running shows round the world);
- World-class standards.
- Attention to detail; we are moving fast and don't have time to be checking others' work.
- Humour (lots of humour).
- Respect and consideration for other team-members and our audience.
- Ethics - while we push the boundaries of the tech, we always act with honesty and integrity.
- Long-term, big picture thinking.
- A collaborative outlook and attitude.
- Ownership of mistakes, and the ability to turn them in to learning opportunities. We don't do guilt.
- Open, honest communication.

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