Service Delivery Lead

2 weeks ago

Auckland City, New Zealand BNZ Full time

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. We have an opportunity for a Service Delivery Lead to join our Everyday Banking Product team. This is a newly created role with a great opportunity to become a thought leader for the portfolio & segments, both at BNZ and in market. Mō te Tūranga | About the Role We sat down with our GM Everyday Banking Product Domain, and she let us know the following about the role. What are 5 day to day tasks the person in this role will complete? - Lead key activity across the end-to-end value chain; specialist support for key enterprise initiatives by working cohesively with enterprise stakeholders and delivery partners - Give clarity, make key enterprise decisions, influence outcomes to ensure strategies are aligned with CP&S priorities for customers and colleagues - Lead enterprise programs ensuring alignment to BNZ strategic ambition - Thought leadership to maximise performance, including design discovery for product and product system - Cohesive leadership and enterprise decision making in programs to influence enterprise outcomes in line with the strategic direction What is the team culture and environment like? Everyday Banking is passionate about creating digital experiences that are compliant by design and provide great outcomes for customers and colleagues. What will success look like for this role? Success in the role will provide delivery of great outcomes for customers and colleagues, creation of fully digital products, growth in market share, great partnership outcomes, improved product execution, highly engaged colleagues with future-fit capability. What is your management style? Open, supportive and delivery focused. What specific skills would be beneficial? You'll need to bring strong strategic planning and leadership capability skills to the role. You will also have: - Strong commercial acumen. - Proven business transformation; delivering measurable business outcomes. - Ability to drive and embed successful change. - Conflict management and resilience Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand - Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”_ Closing Date: 19 August 2025

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