Communications Manager

**Communications Manager**

**What can you expect?**

We offer the opportunity to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, Martin Lewington, is dedicated to Mercer New Zealand being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing outstanding career development, learning opportunities, financial rewards and we are committed to making your journey with us FUN.
- _ World’s largest OCIO Investment Manager with over NZ$600 Billion under management globally including NZ $14 Billion in New Zealand_
- _ Prestigious Auckland CBD Location or Wellington CBD _
- _Great Package _
- _Great time to join this global organisation in Growth Phase _

**What is in it for you?**

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that assist career development such as professional development support, exam and study assistance and global rotation opportunities which will support you to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of inclusion, care and wellbeing, offering benefits such as flexible working and much more
- Gain exposure to global financial markets
- Work with investment professionals from around the world
- Leading learning and development programs
- Professional environment where your career path really matters and is supported in our global organisation
- Great team environment with energetic and supportive colleagues
- Genuine work life balance

**We will count on you to**:
The purpose of this role is to work independently with clients or with other internal stakeholders to develop and deliver effective, accurate and timely employee communication strategies, work plans and materials for stand alone schemes and their members. This position will act as primary or secondary client contact (depending on client size and contracted Mercer services) and will support the relationship managers where appropriate. The person in this role will be responsible for delivering and growing time cost and retainer revenue from existing client contracts and building the revenue streams by leveraging of Mercer’s marketing function.

**Key** **responsibilities**:
**Client Communication Services**:

- Preparing annual communication plans, managing Trustee Director elections and member surveys for premium service standalone clients
- Preparing and enhancing legislatively required documents (annual reports & benefit statements)
- Preparing brochures, flyers, newsletters, forms, guides and posters
- Coordinating internal & external reviews
- Liaison with client/internal stakeholders
- Demonstrating in-depth and instinctive understanding of client needs and generates multiple solutions to meet these needs
- Quickly respond to new and changing demands to ensure client satisfaction
- Use lateral thinking to maximise opportunities and potential business gains (this may include product development addressing a similar issue across a range of clients)

**Marketing Services**:

- Promoting client’s value to their employees
- Scoping and assisting with development of innovative value-add campaigns
- Looking for innovative distribution solutions
- Participating in projects

**Digital/Online**:

- Conducting annual audits of client digital channels and liaising with Mercer’s digital specialist, online team and external suppliers to implement any changes to structure, content or branding
- Supporting online team and working on enhancements
- Drafting content for websites and publications
- Coordinating appropriate reviews

**Stakeholder management**:

- Attending internal and external meetings as required
- Advising internal and external stakeholders on various communication tactics and strategies
- Ensuring external communications consistently align with strategic imperatives and key messages applicable to client or a product
- Scoping, development and implementation of client value-add material such as new member packs, online articles, newsletters, surveys etc
- Clearly communicate complex, difficult and multi-faceted issues

**Contributing to Mercer strategically**:

- Developing strategies to enhance function profitability and add value for total Mercer business
- Making business decisions which address key business issues within own practice
- Understanding market forces and work with client to ensure proactive planning takes place
- Champion the Mercer brand and Marketing team internally
- Ensure all the communication activities and materials comply with relevant Acts, legal demands and ethical / sustainable standards.

**What you need to have**:
**Education**
- Degree (Business, Marketing, Communications, PR, Media or otherwise related)

**Experience**
- Suitable communications background ranging from PR, communications, marketing or customer experience
- Strong communication and /or marketi