Network Service Manager

1 week ago


Newmarket, New Zealand MyRepublic Full time

**Company Mission and Values**

MyRepublic is a new breed of digital telcos with the purpose to transform people’s lives by creating a connected world that is seamless, smart and safe while innovating the way telcos operate. We believe that being a digital citizen in the global economy should not be a luxury but a fundamental human right and we strive to break down these barriers.

To achieve our mission, we are guided by our compass of values:
Never Settle
- We dream big
- We are constantly curious and embrace bold ideas
- We challenge and take smart risks
Stronger Together
- We create together
- We win together, we fail together
- We grow together, we celebrate together
- We are at our strongest together
Empowered to Deliver
- We deliver on our commitments
- We are empowered to move fast and with confidence to get the right things done
We Care
- We care for ourselves, each other and our customers
- We value authenticity and embrace differences
- We create the space to recharge, connect and explore to bring our best selves to work

**Responsibilities**:

- Manage communication and troubleshooting process flow between local/regional team with partners/contractors to properly manage time-sensitive operational tasks.
- Plan and evaluate network requirements and estimate costs to deliver network services and support based on customer growth
- Analysis of network needs and new technology, product evaluation, POC testing & development projects
- Performance benchmarking and SLA definition for local and regional network
- Perform network/service audit, propose solution for unexpected discrepancies
- Drive to achieve points on all agreed SLA/KPI targets with network partner/supplier
- After-office hour support for mission critical tasks

**Qualifications**:

- Experience in management of project management of network infrastructure
- Familiar with network related service, such as: BGP, MPLS, BNG, VPLS, EVPN, QoS, AAA
- Planning and system integration experience with Network and supporting Systems, and network monitoring and modelling tools
- 4+ years’ experience within a Telco/ISP environment
- Solid understanding of OSI layer 2-7 with strong troubleshooting experience in layer 2-4
- Degree or Diploma in Electrical/Electronics/Telecom/Computer Engineering/Information Technology

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home
Schedule:

- Monday to Friday
**Experience**:

- Network Service Manager: 4 years (preferred)



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