Microsoft 365 Administrator

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change. **Microsoft 365 Administrator** - **Based at Royal New Zealand Police College - Porirua**: - **Police Employee**: - **Permanent, full time**: - **JR 5084425** **Mo te tunga | About the role** The purpose of the Information and Communications Technology (ICT) group is to work in partnership with the rest of the organisation to provide digital technology and communications solutions that support excellence in policing and service delivery and enable Police's strategic ambitions. With a primary hub in Wellington, and a presence throughout the country, we deliver new and enhanced solutions directly and through specialist vendor partnerships. We provide expert advice on how technology can be leveraged to support Police's strategies and turn concepts into reality through collaborative development. As a Microsoft 365 Administrator you will provide support to the Police staff through ServiceNow tickets. You will resolve technical issues that may occur with support from the wider Microsoft 365 support team. You will deliver a good customer service by providing the Service Desk with knowledge base articles as defects occur with fixes or work arounds to resolve issues quickly. You will have the opportunity to support the Microsoft 365 support team with evergreen changes and new features delivered from the product backlog. **Key Accountabilities**: - Manage ServiceNow tickets related to M365 - Collaborate with Senior Engineers to resolve complex problems - Break/fix of M365 issues across the organisation - Demonstrate excellent customer service and stakeholder management - Update and create knowledge base articles as required **He aha taau e kawe mai | What you'll bring** Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others. To be successful in this role you will also require the following: - Previous experience with the management of the M365 platform including Teams, SharePoint, OneDrive and Viva Engage - Highly developed communication skills with the ability to translate technical and non-technical information to a range of audiences. - Experience with ServiceNow and Entra ID would be an advantage. - Ability to work successfully in team environment while prioritising and managing your tasks effectively. **Whakaritenga motuhake | Special requirements** - This role is based full time at RNZPC in Papakowhai, Porirua. - Applicants must be a NZ Citizen, Resident or have valid work rights for NZ in order to apply. This role is set at **Individual Contributor level**, this means your key purpose is "to deliver or enable others to deliver Our Business". **To view the position description for this role please copy and paste this link into a new browser**: **Mo tatou | About us** New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas. Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways. The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support. **_To view more detailed information about our recruitment process along with further details about requirements please click below link:_** Applicant Information Pack (External) **Utu a-tau | Salary** This position is covered by a collective agreement and salary will commence between $87,306 and $91,353 dependent on skills and experience relevant to the role.