Technical Writer

We’re keen to add an experienced, capable, and passionate technical writer to our development group based in Albany on the North Shore.
You’ll be able to combine your technical and analytical skills with your love of writing to be part of our team of writers.
We have an ambitious product launch schedule which provides a great opportunity to be working on documentation for both new products and enhancements. Far from sitting on the side-lines, you will be actively involved and working very closely alongside the team of writers as well as the product teams and technical experts to create high quality documents for a range of external audiences.
You will be comfortable using single source authoring tools/help authoring tools and will have experience in a similar role within a software organisation. You will have experience in SharePoint and Information Management, along with an understanding of technical and business documentation processes and practices.
**Skills & Other Requirements**
Skills/Experience
- Minimum 1-2 years experience as a Technical Writer in the Software Engineering field with an appropriate tertiary qualification (though this may not be in the computer science field).
- You will have a technical aptitude/rapport and ability to:

- ask revealing questions
- be able to explain technical work without necessarily needing to understand the code
- convey technical content in a clear, concise manner, using appropriate language appropriate for the audience
- understand and process technical information with ease
- You will have experience with the following:

- HTML/CSS
- Technical IT concepts - SQL, networking, scripting, and version control
- Software environments - Windows, command line interfaces, and internet browsers
- Technical documentation, hardware/software requirements - including the ability to read and interpret technical specifications and designs, and API documentation
- Installation and upgrade logic and story
- Technical tool use
- Graphics, diagramming, and image and capture editing
- Software development lifecycle and Agile concepts
- Accounting principles and concepts
- You will bring:

- Passion for your craft - writing will be an important professional and vocational choice for you
- The ability to learn quickly
- Great problem-solving skills and a can-do attitude
- Fantastic communication skills, spoken and written. Sharing information, ideas, and relating to your team mates is really important.
- Attention to detail and a strong grasp of grammatical principles
- The drive to deliver first-rate documentation
- Initiative to respond to requests promptly and efficiently in a fast-paced environment
- A love of working and collaborating in a close knit team and enjoy sharing your skills and experience
- Driving innovation and having the ability to drive change and implement new ways of delivering documentation would be a plus.

**Working for Us**

You’ll be working in a product family, which is a close, cross functional team focused on a particular domain, for example the billing process. The team is a mix of engineers, business analysts, a product manager and technical writers who are tended to by a team lead. A prioritized backlog drives the goals of the team and work is carried out in small increments. The team owns the product delivery including test automation, performance optimization, reliability engineering, telemetry and customization support.

**Our Culture**

Our industry requires continuous learning, and we’re here to encourage that. There are bonuses for achieving certifications, we’re a Microsoft Gold Partner, and shared learning is encouraged in many ways such as lunch ‘n’ learns, hackathons and meet-ups. One of the company goals is to be active in the community, and so we have a couple of community days each year when we get out of the office and help out in various projects and organizations. There’s a range of lunchtime activities such as basketball, MtG or you can try to work up the table tennis ladder. There are bikes racks in the garage and a couple of showers in the office if you want to avoid commuting by car, there’s a local gym with subsidized memberships. Our social club arranges several events during the year.

**Our Package**

Working in a modern, open office gives you the option of a standing desk and we provide the latest hardware, which is regularly refreshed. There are plenty of breakout areas as well as meeting rooms and focus spaces when you need them.

In addition to salary, there’s a generous employer KiwiSaver contribution, additional sick leave, a formal bonus scheme, flexible working options, income protection, life insurance, access to a financial advisor and more.