Loss Prevention

4 days ago

Christchurch, New Zealand The Warehouse Full time

location

Christchurch, Canterbury Region, New Zealand

category

In-Store

Type

Casual

Posted: Nov 7th 2025

Company Description

Ko wai mātou - Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Job Description

The Warehouse, Northlands in Christchurch, New Zealand is seeking a vigilant and professional Loss Prevention (Security) Officer to join our team. In this crucial role, you will be responsible for maintaining a safe and secure environment for our customers and staff while preventing theft and minimising losses.

- Monitor store activities through regular patrols and surveillance systems to detect and prevent theft, fraud, and other security breaches
- Respond promptly and professionally to security incidents, emergencies, and customer service issues
- Conduct investigations into suspected theft or fraudulent activities
- Apprehend and detain shoplifters in accordance with company policies and legal requirements
- Collaborate with store management to implement and improve loss prevention strategies
- Maintain accurate records and prepare detailed incident reports
- Assist in training staff on security procedures and loss prevention techniques
- Ensure compliance with health and safety regulations
- Provide excellent customer service while maintaining a security presence

Please note this is a casual position with no set weekly hours.

Qualifications

- Valid security guard licence as per New Zealand regulations
- Previous experience in retail security or loss prevention roles
- Thorough understanding of security procedures, surveillance systems, and loss prevention techniques
- Strong observational skills and attention to detail
- Excellent communication and interpersonal skills for dealing with customers and staff
- Ability to remain calm and make sound decisions in high-pressure situations
- Proficiency in report writing and record-keeping
- Physical fitness to perform the duties of the role
- First aid certification (preferred)
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Knowledge of retail operations and customer service principles
- Commitment to maintaining confidentiality and ethical standards

Additional Information

Tā mātou tāpaetanga - What we offer

- Team Card: Access to discounts across our brands.
- Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year
- Here for Good Leave: To do good in your community you'll have one day of paid leave every year
- Career Progression: an excellent steeping stone into other internal opportunities.
- Plus loads more

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