Kaitoko Matua Advisory Development Lead

Te Tari o te Tumu Tuarua Akoranga | Deputy Vice-Chancellor's Office - Academic
- Full-time at 37.5 hours per week (1.0 FTE)
- Continuing (i.e. permanent) position
- Generous annual leave provisions and professional development opportunities

**Āu Mahi | What You Will Do**
Kaitoko provide academic advising and holistic support for all first-year students. They proactively work to close the equity gap, smooth transitions into UC, enhance engagement, and help students progress through their first year with confidence.

The role of Kaitoko Matua is to lead advisory support for first-year students and to develop, implement, and continuously improve proactive, data informed advising practices. The Kaitoko Matua will also support the development of an advising community of practice in collaboration with other university advising units. The role will provide guidance on systems and processes that contribute to improving retention, achievement, and completion rates especially for priority learners (including ākonga Māori and Pasifika, first-in-whānau, students with disabilities, and students facing barriers to success).

**Mōu | Who You Are**
The Kaitoko Matua will have a strong passion for supporting the goals of Kia Angitu, the University of Canterbury's student success programme. In addition to upholding UC's values, they will also have the following skills and experiences:

- knowledge of the tertiary education environment, academic regulations, structures, policies and procedures, is essential
- student engagement and service experience with the ability to deal with complex and critical student matters
- extensive relationship management experience, developing and building effective professional connections
- excellent communication skills with awareness of and sensitivity towards intercultural and intersectional diversity
- change management skills with the ability to effectively resolve conflict
- active commitment to UC values, tikanga (protocols and processes), kawa, of cultural practice and traditions as guided by mana whenua and valuing te reo Māori.
- experience in developing policy and procedures in a medium to large organisation
- experience using Dynamics 365 or similar customer relationship management platform
- a comprehensive understanding of the academic, social and cultural journey and needs of ākonga.

**Mahi Ngātahi | Who You Will Work With**
The Kaitoko Matua will be located in Te Pātaka, UC's student hub. They will work with a team of Kaitoko | Student Advisors, leadership from Kia Angitu | Student Success, colleagues from Kaitokhutohu Ākonga | Future Student Advisors, Kaiurngi | Māori Student Advisors, the Pacific Development Team and a wide range of faculty and service unit staff across the university.

**Ngā Painga o UC | Why UC**
Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff. They challenge and inspire us to be the best we can, and make UC a great place to work and study. For more info on Ngā Uara | Our Values visit us here.

**The closing date for this position is: Wednesday, 11 June 2025 (midnight, NZ time)**:
**Pēhea te tono mai | How You Apply**
Applications for this position must be submitted via our careers website and should include a cover letter and resume.

You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.

**Job Details**:

- Reference #
- 27097
- Posted on
- 29 May 2025
- Closes on
- 11 Jun 2025 23:55
- Location(s)
- Christchurch
- Expertise
- Education & Training, Student Services
- Job level(s)
- Experienced
- Work type(s)
- Continuing (Permanent) full-time