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Customer Communications Manager

2 weeks ago

Wellington City, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

We are now looking for a Customer Communications Manager to backfill a position due to an exciting internal promotion
- Reporting to the Director of Customer and External Communications and working within the Global Communications team, you’ll work closely with the Customer and go-to-market teams to develop impactful communications plans and content that showcase Xero’s innovative, customer-centric brand and business.

This will include coordinating and publishing content for the Xero blog as a key customer channel, supporting and leading on significant customer change projects as well as seeking opportunities to showcase our customers in new and engaging ways.

You’ll be a pro at writing impactful media releases, bylines, blogs, Q&As, messaging and briefing documents, as well as turning your creative hand to presentations and supporting video content. You’ll also provide strategic input to create well thought out communications strategies to maximise positive impact for Xero.

In addition to supporting key customer campaigns and projects, you will also support our Sustainability team developing effective and authentic external communications plans and materials to share Xero’s progress to external audiences including customers, partners and media.

**What you'll do**:

- Develop and execute global external communications plans for projects to Xero’s customer audience
- Support complex global customer initiatives with well considered external communications
- Work closely with other Global Communications, Sales, and Marketing functions to deliver effective communications projects
- Write impactful and engaging content for customers and external channels
- Ensure our customers and customer facing teams have timely, accurate information on key projects
- Identify topics in the customer space, research and write content for media that positions Xero as an advocate for small business globally
- Coordinate the Xero blog editorial calendar to ensure the blog remains an effective customer communications channel with accurate, relevant and timely content
- Help to build the thought leadership program and content for the customer function
- Support the Sustainability team with effective and engaging external communications and content - including writing proactive content, identifying external opportunities to profile our progress

**What you'll bring**:

- 5+ years of experience in communications, or PR agency
- BA in Communications, Journalism, Public Relations or Marketing (preferred)
- Exceptionally skilled writer with a flare for storytelling and ability to write engaging content under pressure
- Ability to multi-task and quickly prioritise projects
- Able to identify areas of opportunity and improvement
- Understanding of the small business sector globally and the issues and opportunities for helping it develop to its best potential
- GoogleSuite, Asana, WordPress, Adobe AEM, Salesforce Marketing Cloud experience (highly desirable)
- High level of hustle and energy, resilience, creativity, humour and team spirit to the role
- Resonate with Xero values #human #team #challenge #ownership #beautiful

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.