Student and Whānau Support Hub Leader

2 days ago

Wellington City, New Zealand Te Kura - The Correspondence School Full time

**1 x Permanent position**

**Full Time - 40 hours per week (1.0 FTE)**

**Based in Wellington**

**Ko wai mātou | About Us**

Te Aho o Te Kura Pounamu (Te Kura) is New Zealand's largest school. We provide personalised and authentic learning programmes through distance education from early childhood level to NCEA Level 3, including to young adult and adult learners.

Our vision is to enable our ākonga to achieve their educational and personal goals, empowering them to become engaged and contributing members of their communities.
- _Ki te tī, ki te tā, ki te katoa - Anytime, anywhere, anyone._

**Mō tēnei tūranga mahi | About this position**

As the Student and Whānau Hub Leader you will lead the Student and Whānau Hub team to deliver required outcomes while continuously building staff capability across the team.

You will be responsible for:

- Responding to student and supervisor queries relating to computer access, Te Kura online systems and tools, basic training needs and trouble-shooting.
- Providing support in an encouraging and timely manner, enabling ākonga to access and engage in their courses with a level of confidence.

**Ko koe tēnei | About you**

To be successful in this role, you will bring:

- Your knowledge and understanding of Student and Whānau processes and systems
- Proven experience in developing people and strong relationship management skills
- Excellent customer service and communications skills
- Project management skills are desirable, but not essential

**Ngā Uara o Te Kura | Our Values**

At Te Kura, we live by our values:

- **Manaaki** — showing respect, generosity, and care
- **Whanaungatanga** — building relationships and belonging
- **Tika** — acting fairly and honestly
- **Ākonga at the Centre** — guiding every decision we make

**Hei whakautu | In return**

You'll join a supportive, inclusive team where manaaki and whanaungatanga guide how we work. We offer flexible working options, professional growth opportunities, and the chance to make a meaningful difference for ākonga across Aotearoa

**Me pēhea te tuku tono | How to Apply**

Applications must be lodged via our career's portal, and you must have the right to reside or work in New Zealand.

**E hiahia mōhio anō ana koe? | Like to find out more?**

**Applications close at 11.59pm on Monday, 3 November 2025

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