Client Support Manager

**About Ticketek Entertainment Group**

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences impossible to forget. In a distracted world where nothing beats real human moments, We makes life better live

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Sport (TEG Sport), Touring (TEG Touring) and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

**About Ticketek New Zealand**

With over 40 years experience ticketing the biggest live events and venues in New Zealand, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates New Zealand's most advanced multi-channel ticket sales and distribution network.

A truly digital company, ticketek.co.nz is New Zealand's leading entertainment events website, with a market leading mobile platform.

Ticketek sells tickets to more than 3,000 events each year, including concerts at every major Stadium, as well as for New Zealand Rugby, Cricket, Football, Rugby League and Netball. Ticketek sells tickets for theatre, musicals, festivals, exhibitions, experience, and family events from Whangarei to Bluff.

**About The Role**

We're hiring a Client Support Manager to deliver excellence within our ticketing pillar. This role will join our dynamic Ticketek team as a Client Support Manager in Christchurch where you’ll play a key role in delivering world-class ticketing services for major sporting and entertainment events.

In this client-facing role, you’ll manage relationships with prestigious venues and stadiums, ensuring seamless event delivery and exceptional service. You’ll act as the central link between clients, internal teams (marketing, tech, finance), and external stakeholders—overseeing account continuity, operational coordination, and contractual compliance. You will be working from a sunny, central office location with a carparking.

**Requirements**:
**What does a day in the life look like?**

**As Client Support Manager, your role will include**:

- **Client Relationships**: Partnering with Clients to discuss build requirements, time frames and responsibilities. Delivering accurate event builds. Providing timely and concise reporting and insights.
- **Account Management**:Acting as our clients primary point of contact. Building and maintaining strong relationships with a solution focused approach to ensure continued partnership.
- **Event Operations**: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day.
- **Event Marketing and Promotions**: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented well ahead of time and fulfilled as planned.
- **Business Development**: Work with Senior Management and your team to innovate and provide value-added services and solutions to Clients that increase occupancy and build brand and event profile.
- **General**:Other duties as reasonably required.

**About you**

**Essential experience & skills**:

- Excellent verbal and written communication
- Experience in event or ticketing roles
- Ability to develop new and existing relationships with clients; ability to resolve client/customer problems in a helpful, non-confrontational manner
- Understanding or ability to learn ticketing systems and processes
- An interest in event promotion, event administration and venue management

**Desirable experience & skills**
- Client/customer relationship skills
- Tertiary qualified

**Other key considerations for this position**
- Due to the nature of this role, work is required outside of business hours and on the weekend.
- Attendance at events is mandatory for this position.

**Benefits**

**Here’s a taste of what Ticketek offers**:

- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team

At Ticketek NZ all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries and employee benefits

**Equal opportunities**

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.