Ms Engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**More about this career opportunity**

**Key Roles and Responsibilities**:

- Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analysing, assigning and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct monthly random review of incidents and service requests, analyse and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimisation including opportunities for automation of work

**Knowledge, Skills and Attributes**:

- Ability to communicate and work across different cultures and social groups
- Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurised environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to adapt to changing circumstances
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

**Academic Qualifications**
- Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

**Advantageous Certifications**:

- At least 6 - 8 years of experience in a technical support environment working with Firewall - Cisco, Juniper, Checkpoint, Palo Alto, Proxy - BlueCoat, Zscalar and f5 security products.
- Cisco CCNP/CCIE Security certified with good working experience in supporting Cisco ASA, FTD/IPS, ISE, AnyConnect VPN.
- Strong knowledge to support, maintenance and troubleshoot any incident and request on Cisco ASA/Firepower/FTD, Cisco ISE, Juniper SRX in complex enterprise environment.
- Experience in supporting Web gateway technology from Zscaler ZIA, Symantec bluecoat web gateway.
- Experience with supporting F5 LTM, ASM, WAF and GTM.
- Experience in supporting and strong knowledge on VPN technologies from Cisco and Zscaler ZPA,
- Experience in managing Compliance management tools like Firemon, Skybox, Algosec.
- Good knowledge of routing and switching protocols.

**Required Experience**:

- Bluecoat certifications (BCCPA/BCCPP) and experience.
- Security Tools for Algosec, and SIEM solutions McAfee Nitro, RSA envision.
- Vulnerability Management tools like Tenable and Qualys.
- Experience in managing Compliance management tools like Firemon, Skybox, Algosec.
- Juniper SRX certification
- Prior experience and/or training with regard to the ITIL Services Framework
- Good Knowledge of Clearswift, McAfee Nitro IPS
- Scripting skills with good command on Python.
- Palo Alto certification PCNSE.
- Experience in supporting Splunk Log search head, running query.
- Knowledge of Mitre framework.

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional dev