Account Manager

**Company Description**
illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life

The heart and soul of our business is the insight and value we seek to provide to our customers through data and analytics. Our data is unique, extensive and expanding and our people are key to bringing this to life.

We are seeking a professional and customer-focused Account Manager to join our SaaS company in Hamilton, New Zealand. In this role, you will be responsible for managing and growing client relationships, ensuring customer success, and driving revenue growth.
- Manage and nurture existing client relationships to ensure high satisfaction and retention
- Develop and implement strategic account plans to drive growth and maximize client value
- Collaborate with internal teams (e.g., sales, product, support) to ensure seamless client experiences
- Identify and pursue upselling and cross-selling opportunities within your account portfolio
- Monitor and report on key account performance metrics and client health indicators
- Conduct regular client meetings, product demonstrations, and business reviews
- Proactively address client concerns and escalate issues when necessary
- Stay up-to-date with industry trends and product developments to provide valuable insights to clients

**Qualifications**
- Proven track record in account management or sales, preferably in the SaaS industry
- 3-5 years of experience in SaaS account management or a similar client-facing role
- Strong communication and interpersonal skills with the ability to build and maintain relationships at all levels
- Proficiency in CRM software and project management tools
- Excellent presentation and negotiation skills
- Analytical mindset with the ability to interpret data and generate actionable insights
- Bachelor's degree in Business, Marketing, or a related field (preferred)
- In-depth knowledge of the SaaS industry and software implementation processes
- Demonstrated problem-solving skills and ability to work effectively under pressure
- Self-motivated with a results-driven approach and a passion for customer success
- Collaborative team player with the ability to work cross-functionally

**Additional Information** Culture**

There has never been a better time to join illion. Our business is transforming. We are transforming the way we work with a strong focus on the value of our people and our customers. Our strong business leaders are modernising our culture and empowering our team to reach their full potential. There is a bright future ahead for illion and we are seeking innovative and passionate individuals to be a part of it

**Benefits**
- Flexible working environment
- Generous Incentive & Commissions Program
- Team Member Benefit Program - Discounts and offers on fitness, health insurance and more
- Ongoing Sales Training

**_
illion’s values_**

**Wonder what if**

We wonder on many levels. About ideas. And about how others see them. We listen with curiosity. Obsess the numbers. And embrace new ways to make data, make a difference

**We’re good eggs**

Everything we do is built on integrity. We hold ourselves to high standards. And higher principles. We act with good intentions. Taking every opportunity to be that little bit better.

**Human. Kind**

People are the heart of our products, processes and culture. Our relationships are a gift. We’re inclusive. Measuring the impact of our actions on other’s first. Kindness and humanity prevail.

**We all add up**

We work wonders when we work together. Our diverse perspectives and backgrounds make us greater than the sum of our parts. We’re one team, where every single one of us counts.

**_ How to Apply_**

**_ Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations and opinions. People from all culturally diverse backgrounds are encouraged to apply._