Senior UX Researcher
2 weeks ago
Remote Possibility (Wellington based is preferred)
- Experience conducting and leading UX research
- Exciting new product to be a part of and deliver
**Role purpose**
Prioritise and drive research to improve customer experiences by championing the customer point of view. You play a critical role in creating useful, usable, and delightful products by identifying customer pain points and opportunities through user research methods.
You'll be comfortable defining your work and inspiring others to be research-led. You'll work with stakeholders across the business and have an impact at all stages of product development.
**Key responsibilities**:
- **Understand customer and business needs** in leading research programmes across the company. You will be well versed in generative research and have played your hand in championing this to ensure the team are solving the right problems.
- **Gather insights and analyse data** from a wide range of sources, including user research, analytics systems, customer support & CRM systems to provide insights on problems and opportunities.
- **Define and measure quantitative UX goals and metrics** in collaboration with data Engineers, Data Science, Designers, Qualitative Researchers, Engineers and Product Managers.
- **Examine existing data and product designs** to generate hypotheses and plans for high impact research.
- **Find and catalogue external data points** (financial, scientific, behavioural, etc) to help us improve the customer experience and deliver more value
- **Support product design** to find the best solutions for our problems and opportunities. Get hands-on with flowcharts & wireframes to help shape our customer experience.
- **Present your work** to a diverse group of stakeholders. Communicate findings to stakeholders, making research findings convincing and actionable.
- **Support and uplift** the function of user research as the team grows. Represent our client and UX Research internally and externally through talks, blogs, interviews etc.
**What you’ll bring with you (Experience)**:
- 5+ years experience conducting and leading UX research
- Experience working within or alongside product teams
- Experience researching for digital products
**Personal specification**:
- Be responsible, independent and proactive
- Be inquisitive and curious
- Enjoy problem-solving
- Have good collaboration, empathy and customer focus
- Have an eye for detail and a good aesthetic flair
- Be a great communicator
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