Case Officer

Discover a career with purpose at MBIE

**Discover a career with purpose at MBIE**
- Be a valued member of a friendly, growing team in a vibrant working environment
- You will be central to supporting the smooth running of the team
- You can look forward to interesting and varied work and scope for professional development
- Wellington based multiple permanent positions available
- Salary range: $68,380-$77,359

**Tenei turanga - About the Role**:
Occupational Regulation is a cross-sector team responsible for regulating and investigating complaints about several different occupational licensing and registration schemes, currently including Electrical Workers, Licensed Building Practitioners, Immigration Advisers, Motor Vehicle Traders, Auctioneers and Pool Inspectors.

An exciting opportunity exists for Case Officers, who will carry out the case management and administration functions for the team.

Case Officers, who are part of the Investigations team, work in a cross-sector role and have responsibility for supporting two independent Statutory Boards and the Investigators to fulfil their important functions.

**About you**:
You are a positive, energetic self-starter who will be expected to perform core administrative duties, provide advice on complaints enquiries and provide administrative support to the wider team when needed.

Your work will also contribute to the quality, efficiency and effectiveness of the complaints management process. You may be required to travel from time to time.

**Nga pukenga me nga wheako e hiahiatia ana -**

**Skills and Experience Required**
- Strong relationship management skills ideally with working with Board members who operate at a very senior level.
- Preparation of meeting agendas and distribution of papers and high quality minute taking
- Triage shared inboxes and preparation of investigation files.
- Preparation of investigation hearing files, witness summons and decision outcomes.
- High level of organisational skills and attention to detail and proven ability to prioritise and manage deadlines in a high volume environment.
- The ability to communicate information clearly, both orally and written, in a manner and style appropriate to the intended audience
- Excellent time management skills, with proven competency in identifying priorities and meeting deadlines under changing conditions
- A working style that is professional and calm under pressure, with an aptitude for building constructive collaborative relationships with colleagues and stakeholders
- A positive, proactive approach with a desire to show initiative and work with a minimum of supervision.
- Must have the legal right to live and work in New Zealand

**Etahi korero mo MBIE - About MBIE**:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Maia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

**Me pehea te tono -