Receptionist/administrator Greymouth

Are you passionate about making a difference in the
healthcare sector? Do you have strong administrative skills and a heart for
service?
Mō te tūnga - About the Role
Te Nikau Hospital & Health Centre is looking for an
enthusiastic and dedicated individual to join our Integrated Administration
Team. This role offers the opportunity to contribute to the delivery of
high-quality, equitable healthcare services for the West Coast community.
The Integrated Administration Team at Te Nikau works in
close partnership with Te Tai o Poutini West Coast clinical and non-clinical
teams, as well as external stakeholders, to support healthcare services that
are equitable, accessible, caring, and kind. As part of this team, you will
ensure that tangata (people) of the West Coast receive the care they need
through seamless administrative support.
This role involves acting as part of the 24/7 hub for Te Tai
- Poutini West Coast, primarily based at Te Nikau Hospital but with occasional
work across other sites. You will manage patient entries, handle administration
tasks, and maintain accurate medical records, ensuring patients have efficient
and appropriate access to services in accordance with Health NZ policies and
procedures.
As part of the Administration and Clerical Pay Equity Claim
settlement this role has been mapped to National Band 3/Profile 3
For further information about the administration and
**clerical pay equity settlement please follow the link below**:
PSA
National Health Administration Collective Agreement - FINAL
(tewhatuora.govt.nz)
**Key Responsibilities**:

- Provide

administrative support in line with Health NZ policies, the wider health
system, and community needs.
- Maintain
confidentiality and follow procedures to ensure the privacy and dignity of
all patients.
- Collaborate
effectively within the team and across the organization to improve the
long-term delivery of administration services.
- Manage
point-of-entry processes, including patient arrivals, fee charging, and
telephone services (Touchpoint).
- Respond
to emergencies (e.g., 777 calls or fire alarms) and follow established
procedures.
- Maintain
medical records, ensuring they are accurate, up-to-date, and accessible.
- Liaise
with the ISG department to troubleshoot technical issues and ensure smooth
service delivery.
- Manage
financial processes, including invoicing, fee collection, payment
reconciliation, and daily banking.Qualifications, Experience, Knowledge, and Skills:

- Interpersonal

**Skills**: A positive attitude, people-focused, empathetic, and excellent
**interpersonal skills.
- Confidentiality**:
Ability to maintain strict confidentiality and use discretion at all
**times.
- Experience**:
Minimum of 1-2 years of office experience or in a similar role.
- Autonomy:
Capable of working unsupervised, prioritizing workloads, and managing time
effectively.
- Technical
**Proficiency**: Intermediate to advanced user of Microsoft Office Suite
(Word, Outlook, Excel).
- Communication
**Skills**: High-level written and verbal communication abilities.
- Detail-Oriented:
Strong attention to detail with a commitment to accuracy.
- Adaptability:
Willingness to learn and embrace new technologies and systems.
- Initiative:
Self-motivated with a high level of initiative and accountability.
- Collaboration:
Proven ability to work collaboratively within a team environment.
- Cultural
**Sensitivity**: Commitment to Te Tiriti o Waitangi principles and
awareness of cultural diversity.
- Organizational
**Skills**: Excellent organizational, time management, and problem-solving
**skills.Cultural Commitment**:

- Demonstrate

sensitivity and awareness of cultural differences in all interactions.
- Support
the principles of Te Tiriti o Waitangi when working with tangata whaiora
(service users) and whānau.If you are passionate about supporting healthcare services
and want to be part of a team that values kindness, collaboration, and
community, we encourage you to apply
Mō mātou - About us
Te Tai o Poutini West Coast we are proud of how we do
things. We have a way of working that we consider unique. It's about trying new
things, listening to ideas from wherever they come from and working together as
one.
We are passionate about attracting, recruiting and retaining
talented people - become part of our team.
Ngā hua - Benefits
Being part of the Te Tai o Poutini West Coast, you will
enjoy a fantastic benefits scheme, the opportunity for flexible working
arrangements and ongoing focus on your career development.
Applications are only accepted online so please visit our
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