Guest Services Agent

21 hours ago

Christchurch, New Zealand HIND Management Full time

**Who We Are | Ko Wai Matou**

Our people love coming to work every day, and we think you will too We’re looking for positive people. Working with us means getting unlimited opportunities to develop yourself and your career and being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

We seek a** Guest Services Agent** to join our **Sudima Christchurch City** Front Office team. If you are passionate about service, are a team player who enjoys the hospitality industry and wants to further your career, we want to talk to you

This is a part-time position. We can offer you a guaranteed minimum of 20 hours per week. However, extra shifts are also available.

**About The Role | Te mahi**
- Responsible for ensuring a smooth check-in and out process.
- Ensure a warm and friendly welcome every time a guest enters the hotel.
- Follow security procedures and emergency procedures to ensure the safety of all our guests and team members.
- Answer phone calls and ensure guest requests are actioned and followed up with relevant departments.
- Attend ongoing training.
- Ensure that guest safety and security are consistently maintained at high levels.
- Ensure your presentation is consistent with brand standards, including a correctly presented uniform and name badge.
- Communicate professionally and effectively with other hotel departments.
- Ensure Health and Safety standards are being met and reported as per policy.

**Requirements**:
**About you | Ko koe tēnei**
- Being Bilingual/Multilingual - Would be highly advantageous.
- Flexibility to work across a rotating roster through weekdays and must be able to work on weekends.
- Confident, well-motivated, enthusiastic and determined.
- Takes pride in work and has exceptional attention to detail.
- Ability to prioritise, work to deadlines and remain composed under pressure.
- Work to a high standard, accurate and organised.
- Approachable and flexible & a team player.
- Committed to continuing professional development.
- Have a thorough knowledge of the surrounding location, including local amenities, transport facilities, local doctors and emergency information to provide accurate information to support guest needs.
- Full NZ driver's License preferred but not essential.
- Current valid right to work in NZ.

**Benefits**

**We are all valued | He kura te tangata**
- Meals on duty, staff parking and uniform provided.
- Discounts at our hotels, restaurants and spas across our network.
- Staff, family and friends rates at our hotels.
- Excellent reward & recognition events.
- Service and anniversary gifts and benefits.
- Wellbeing programme including Health insurance discounts.
- Paid training and individual Employee Development Plans.
- Training towards NZQA qualifications and our very own online digital learning platform.
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment.

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Nau mai, haere mai, tauti mai

Our Values

E MANAWANUI ANA MATOU - WE CARE

KA WHAI MATOU I TE TIKA - WE DO THE RIGHT THING

KA MAHI TAHI MATOU - WE WORK TOGETHER

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