Imports Co-ordinator

Company Description
**Are you passionate about customer service with excellent time management skills?**

**Are you persistent and will keep going to get the answers you need for your customers?**

Neptune Pacific Direct Line (NPDL) is experiencing a period of significant transformation. Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing together two of the South Pacific’s top shipping and logistics companies to support the full supply chain of our customers in the region. NPDL is part of The Wonderful Company headquartered in Los Angeles, CA. Its other companies include FIJI Water, Justin and Landmark Vineyards, Vintage Nurseries, Wonderful Citrus, Wonderful Pistachios, Teleflora, POM Wonderful and Suterra.

**Job Description**:
You will be the face of the Neptune Pacific Direct Line, continuing to improve and enhance the customer experience. This position will interact with all functions of the Neptune Group to ensure the smooth and efficient processing of import and export services.

**What you will be doing**:

- Develop and maintain collaborative partnerships with internal and external stakeholders
- Prepare documentation including arrival notice, delivery orders, invoices
- Reconciling manifest against Bayplan received and arrange correction with load port and SSC Team if needed.
- Report discrepancies back to Vessel planner to adjust prior to Bayplan being sent to Port Authorities.
- Use Excel to obtain vessel and reconcile against Bayplan
- Partner with Container Control to produce Inward cargo report (ICR), to be lodged with Ports, Customs and MPI
- Ensure timeliness of Inward Cargo Report, to be lodge within 48hrs prior to vessel arrival into New Zealand including check Error message and clear if any
- Arrange DMV for 24hrs/72hrs DG prior to vessel arrival
- Release cargo to final consignee after confirmation of payment
- Process vessel operator line holds from port terminals
- Organise local cartage and customs clearance if required
- Handle general enquires from customers
- Other duties as required

**Qualifications**:
**Here’s what you’ll bring to the table**:

- At least 2 years’ experience in a similar position within shipping/freight
- Experience with CargoWise desirable
- Tertiary studies in transportation or supply chain management are highly desired
- Intermediate proficiency with Microsoft Office Suite
- Strong technical skills and the ability to adapt and learn really quickly
- Ability to work under pressure and make sound decisions in fast-paced environment

This role is based in Parnell. You will be process oriented with excellent attention to detail. Your time management skills and ability to prioritise will be essential in ensuring outstanding outcomes for the business. You will love working as part of a team and at the same time can also work autonomously to ensure we are meeting deadlines. It goes without saying you will have brilliant communication and interpersonal skills, with the ability to build rapport with internal and external customers.Some flexibility is required as you will need to submit your paperwork 48 hours prior to the vessel’s arrival.

Additional Information
**Our NPDL Contribution**:

- Competitive benefits package (salary plus bonus)
- Hybrid working model
- Opportunity for development and internal mobility
- Project Wonderful - Staff spend a day in the community helping with various projects
- Company focused on wellness and health

If you are someone who enjoys a fast-paced environment, with lots of variety and a diverse workload, this could be the role for you.

**#LI-LM1 #LI-Hybrid**

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