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Business Process Coordinator

2 weeks ago

Palmerston North, New Zealand Department of Conservation Full time

Are you a skilled communicator with excellent attention to detail?
- Do you have a knowledge of DOC's systems and processes, or are keen to develop these?
- If this sounds like you, the Department of Conservation wants to talk to you about a fantastic opportunity as a Business Process Coordinator in our Asset Management team.
- Full time, permanent position with flexible ways of working (however preferred locations would be Nelson, Whangarei, Auckland, Palmerston North or Wellington).

Toitū te marae a Tāne, toitū te marae a Tangaroa, toitū te tangata
If the land is well and the sea is well, the people will thrive

At Te Papa Atawhai, Department of Conservation (DOC) we express our spirit of service and serve Aotearoa through our purpose, Papatūānuku Thrives. Our organisational strategy, Te Kaupapa a Te Papa Atawhai, puts nature and people at the heart of everything we do. It is anchored by te reo Māori and te ao Māori, recognising that Te Tiriti o Waitangi and our whānau, hapū and iwi are central to all our mahi.

He angitūtanga | About the role
An exciting opportunity is available within our Asset Management team for a Business Process Coordinator. The Department manages a wide variety of assets including tracks, huts, structures, campsites, boundary fencing, predator control fencing and accommodation facilities. These assets provide visitors with breath-taking recreation opportunities and contribute towards protecting our natural flora and fauna. The role of Business Process Coordinator will be involved in writing business processes to coordinate the development and maintenance of these assets at DOC. We are looking for someone who is friendly, is an excellent business writer, has great customer service skills and isn't afraid of data or software

**In this role, you will**:

- Work closely with our Business Process Analyst to learn and work with our business process management framework
- Receive requests for business process improvement, and record and prioritise these
- Document and maintain business processes relating to asset management
- Communicate progress of changes and enhancements to our people
- Support the delivery of the business processes into production
- Provide advice and support to promote consistent use of processes
- Assist with training in the use of business process systems
- Support systems administration of business process systems (including user support)

This is a permanent, full-time role based in our Nelson office, however other locations and flexible working arrangements will also be considered.

Ngā pūkenga me ngā wheako | Skills and experience

**The successful applicant will have**:

- Excellent software skills including advanced Word, Excel and PowerPoint
- Excellent customer service skills and a can-do attitude
- Excellent verbal communication skills including elicitation, facilitation, individual instruction and coaching
- Ability to write business process or work instructions with an understanding of the purpose of documenting outcomes, relationship to legislation, plans and policies.
- Ability to build strong relationships with your team and with the customers of our processes, and to understand the purpose of requirements in the development of processes
- Data analysis skills preferably using current version of SAP and related tools
- Experience using business process management software, preferably ARIS
- An understanding of roles and responsibilities within an organisation, including accountability, responsibility, and participating activities
- Cultural competence with a good understanding of Māoritanga and the purpose of Te Tiriti

*

**Desirable**:

- Experience using SAP to support infrastructure asset management and business processes
- Experience with systems administration of online software systems

Mō mātou | About us
Te Papa Atawhai is committed to fostering a diverse workforce that represents the communities we serve, and to creating an inclusive workplace culture. Our Te Kaupapa behaviours of whakatīnanatia (we deliver), atawhaitia a Papatūānuku (we love nature), whakawhānaungatanga (we build relationships) and whakaauaha (we innovate) guide what we need to do for Papatūānuku to Thrive.

Ngā āhuatanga kei a mātou | What's in it for you?
We take pride in enabling our people to bring their unique perspectives to mahi, in pursuit of our collective aspirations. Our commitment to well-being and professional development includes:

- A fantastic supportive and collaborative working environment. Being the multiple award winner of the most attractive employer in the public sector (and second overall) with an average turnover beyond 10 years, we know people generally really enjoy working with us
- Flexible working options where applicable
- Opportunity to develop and grow your skills within the group and wider organisation
- Te Pukenga Atawhai - Cultural Capability Development Programme
- Active employee networks including Te Kāwai