Customer Relations Specialist

2 days ago

Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

**Company Description**
JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L’OR, Hummingbird, Bell Tea, Jed’s, Ti Ora and more. In 2023, JDE Peet’s generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.

We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.

We are looking for a permanent full-time (40 hours) Customer Relations Specialist to join our CS team based in East Tamaki office, reporting to the Customer Services Manager you will play a vital role in providing support to customers (internal and external) in ensuring that all orders and delivery issues are promptly resolved with the highest level of customer service.

You will be responsible for, but not limited to:

- Ensuring all outbound and inbound calls are made for customer orders as per call cycles
- Ensuring customer orders for both professional and retail business are entered into our CRM (Salesforce) & ERP systems (SAP) accurately (including back orders if applicable) to ensure customer requirements & expectations are met
- Execute up-sell JDE strategies to increase sales and expand a customer’s product range within the existing customer base
- Building rapport with all customers and potential customer of JDE
- Respond to customer complaints requiring investigation in a timely manner
- Working with internal stakeholders to ensure organisational cohesion with all customer focused initiatives
- Daily completion of Credit Request and product returns

**Qualifications**
To be the best Customer Relations Specialist for this role, we’re looking for someone who has the following skills and experience:

- 3 years’ experience within FMCG in a Customer Relations/Contact Centre
- CRM & ERP systems experience - SAP and SalesForce
- Coffee and tea or beverage knowledge - desirable
- Excellent communication and interpersonal skills
- Proficient in computer systems and web portals
- Attention to detail and ability to prioritise tasks effectively
- Strong troubleshooting skills and ability to learn new technologies quickly

**Additional Information**
What’s in it for you?
- Salary $60,000 to $65,000, 3% Kiwisaver Employer Contribution and incentive bonus
- Medical Insurance for you and your family
- Income Protection and Life Insurance
- Enjoy half a day off on your birthday
- Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands

  • Specialist, Employee Relations

    4 days ago

    Auckland City, New Zealand Insurance Australia Group Full time

    Create impact as a Specialist, Employee Relations Your Role At IAG, were driven by purpose to make your world a safer place. We're looking for a confident and experienced Employee Relations Specialist to help shape a safe, inclusive, and high-performing workplace. Youll be a trusted advisor to our People& Culture team and leaders, providing expert,...

  • Manager - Customer Relations

    1 week ago

    Auckland City, New Zealand 2degrees Mobile Limited Full time

    At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people! **Do you have a knack for solving problems?** **Manager - Customer Relations** **Your role, your journey | Te Huarahi Whakatipu** **How you'll show up | Tu mai Tu Rangatira** - Lead and develop our...

  • Principal Employment Relations Specialist

    1 week ago

    Wellington City, New Zealand New Zealand Government Full time

    Bring your extensive Employment Relations experience to this exciting role - Wellington or Auckland based - **Full-time, fixed term with the salary of $156,839 plus 5 weeks annual leave (pro rata)** **Te Whiwhinga mahi - Our opportunity** **We are currently looking for an experienced employment relations specialist to join our high performing People...

  • Employment Relations Manager

    1 week ago

    Auckland City, New Zealand Emergent Full time

    Auckland or Wellington based - Great remuneration package - Supportive team environment and work flexibility We are looking for an experienced Employment Law specialist with leadership experience to join our client in management position. You will be responsible for leading a team of ER specialists to provide expert advice to senior leaders in the business....

  • Public Relations Specialist

    2 weeks ago

    Auckland City, New Zealand Axsys Full time

    Hi! And thanks for stopping by! We’re MYOB, and we’ve built the first Business Management Platform in Australia! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one...

  • Public Relations Specialist

    2 weeks ago

    Auckland City, New Zealand MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, and we’ve built the first Business Management Platform in Australia! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one...

  • Public Relations Specialist

    2 days ago

    Auckland City, New Zealand Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Public Relations Specialist

    2 days ago

    Auckland City, New Zealand MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Customer Connections Specialist

    1 week ago

    Auckland City, New Zealand Vector NZ Full time

    Customer Connections Specialist Full-time Engagement type: Fixed Term - Employee Department: Customer Excellence **Energise your career** If you like the idea of being a part of mahi that makes a fundamental difference to the lives of people in your community, then perhaps you should think about a role at Vector. So much of what we take for granted in...

  • Customer Connections Specialist

    1 week ago

    Auckland City, New Zealand Vector NZ Full time

    Customer Connections Specialist - Full-time - Engagement type: Permanent - Employee - Department: Customer Excellence **Energise your career** If you like the idea of being a part of mahi that makes a fundamental difference to the lives of people in your community, then perhaps you should think about a role at Vector. So much of what we take for granted...