Acc Accredited Employee Programme Regional Lead, Northern Region

19 hours ago

Auckland City, New Zealand Te Whatu Ora Full time

Permanent, full time
- Based in the Northern Region

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.
We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

**About the Role**

The purpose of this role is to provide leadership to a regional team of injury management advisors and specialist claim administrators, delivering claim management within the ACC Accredited Employer Programme, ensuring the delivery of exceptional service and optimal outcomes for injured colleagues.

- Key Responsibilities include:

- Leads the team to transform and contribute to achieving high quality claim experiences for HNZ kaimahi
- Oversees regional implementation of approved injury management model
- Ensures high quality assurance of claims across the region including complaints management
- Oversees TPA management for their region.
- Monitors regional claim performance
- Provides input to and works across the wider OH regional team to support a multidisciplinary work approach for OH programs of work

**About you**

You bring over five years of experience in injury and illness management, including extensive involvement in the management of ACC claims. With a solid background of three to five years in leading teams, you're confident in creating a supportive and high-performing environment where people feel valued and motivated to deliver their best work.

You have a strong track record in coaching, supervision, education, and people development, particularly within the injury and illness space. You're passionate about helping others grow, guiding them to build capability and confidence in their roles.

Your ability to develop strong relationships with key internal and external stakeholders sets you apart. You communicate clearly and effectively, and you're skilled at influencing and negotiating to achieve the best outcomes for all involved. Your professionalism, collaboration, and focus on quality underpin everything you do.

**Working for Health New Zealand**

**How to Apply**
- Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position._

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