Work Management Coordinator
4 days ago
**Title: Work Management Coordinator**
Location: Penrose, Auckland
Permanent Full Time, 40 hours per week
**Salary**: $63k - $65k
We are looking to recruit a Work Management Coordinator to be based in our Head Office located in Penrose. You will need to liaise with our Delivery Partners (subcontractors), Field Managers and our end customers to ensure appointments are scheduled in line with the relevant SLAs. This involves monitoring and coordinating the schedule of work along with the job and service order life (from arrival to billing) using our CRM system to ensure jobs are completed to a high standard. You will also update information sent back from the Delivery Partners in our clients network records and keep all stakeholders updated on progress.
**Duties**:
- Proactively communicate with and manage the key client relationship and positively represent UCG
- Coordinate the jeopardy management for business connect and provisioning jobs for business connections
- Engage with people at all levels to ensure that we are always delivering on our SLAs
- Ensure our work management systems are monitored and up to date to successfully schedule tickets of work including updating any information sent by Delivery Partners to guarantee timely job completion
- Manage customers expectations and arrange times for Delivery Partners to complete work.
- Monitor and update both internal and client systems to schedule tickets of work.
- Validate incoming tickets to ensure all the correct information is available and recorded for the job to proceed.
- Schedule work to our Delivery Partners based on the skills and capacity required to successfully complete the job
- Provide real time updates and management of both UCG and Clients customer management systems.
- Monitor tickets of work and update any information sent back from Delivery Partners to ensure a timely job completion.
- Contact and call customers and arrange times for contractors to go on site.
- Provide seamless call centre support as and when required.
- Assist with other workstreams related to the relevant competency including Service Delivery and Operations.
**Job requirement**:
- A minimum of 3 years experience working in telecommunications, specifically with scheduling and coordinating the completion and maintenance of local fibre internet
- Thorough understanding of the fibre network
- Willing to work a flexible roster which could include weekend work
- Solid experience working with work management systems and CRMs
- Proven ability to build and maintain proactive and positive stakeholder relationships with people at all levels
- Previous experience dealing with customers and clients over the phone, both inbound and outbound capacities
- Must be willing to work to a roster which includes working hours between 7:00am 7:00pm, across 7 days and including public holidays.
- Relevant tertiary qualification in IT or Telecommunications is desirable
Applicants for this position should have NZ residency or a valid NZ work visa.
We would love to hear from you if this sounds like something you want to be part of. We are only considering people with current work rights in New Zealand and ask that no recruitment agencies reach out.
-
Despatch Coordinator
2 weeks ago
East Tamaki, Auckland, New Zealand Waste Management Full time NZ$60,000 - NZ$80,000 per yearCompany Description Job Description As a Despatch Coordinator at WM New Zealand, you will play a crucial role in the efficient coordination of fleet scheduling, driver management, and the safe handling of hazardous and medical waste. Your responsibilities will involve dispatching jobs ensuring customer needs are met, balancing driver workloads, monitoring...
-
Operations Manager
2 days ago
New Zealand TDS Project Management Limited Full time**Description**: TDS Project Management Limited is a construction and project management company based in Rotorua. We are specialized in building and managing residential and commercial projects. We are now in need of an Operations Manager to plan, organize, direct, control, and coordinate the overall administration of the company.
-
National Emergency Management Coordinator
2 weeks ago
New Zealand Health New Zealand - Te Whatu Ora Full time NZ$60,000 - NZ$90,000 per yearWork from where you arePermanent, full-time positionProvide coordination support and service delivery activitiesHealth New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.We provide essential hospital, specialist, and community health services across 80+ locations - from large urban...
-
Production Coordinator
6 days ago
New Zealand Graymont Full time**Job Brief**: Support the efficient and coordinated production of quality products through effective planning, analytics and collaboration with quarry production, safety and environment stakeholders. New Zealand - WH - Oparure Competitive Package + Flexible working arrangement - Build on your production planning career in mining and processing. - Join a...
-
Property Coordinator
4 days ago
New Zealand Accident Compensation Corporation Full timeAn exciting opportunity has arisen for a Property Coordinator to join the Property team to manage, and co-ordinate operational activity associated with all of ACC’s new build, fit out and relocation projects. **Mō tenei tūrana mahi | About this role** Your responsibilities will be varied, but the core of the role will be providing operational...
-
Consulting Coordinator
2 days ago
New Zealand KORNFERRY Full timeRequisition ID - 13437 - Country- New Zealand- About Us**Korn Ferry** is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise...
-
Manager, Ir Support
2 weeks ago
New Zealand Te Whatu Ora - Health New Zealand Full timeJoin Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive, and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it **Te whiwhinga mahi | The...
-
Property Manager
4 days ago
New Zealand LET'S WORK IN NZ LTD Full timeOur Client **The WORX Property Management Limited **is looking for a new **Property Manager** to actively involve in the business. You will be joining a company that will provide you with job security and the opportunity to work with a hard-working yet caring group of people because it is a very stable, family-friendly business with terrific company...
-
Maintenance Coordinator
1 week ago
New Zealand People Plus Limited Full timeHave you been looking for an opportunity to progress your career as a Maintenance Coordinator' Are you keen to work for one of New Zealands leading produce companies' Well, **Cedenco Foods** based in Gisborne might just have what youve been looking for. From your favourite drink to most loved snack, their ingredients are used by some of the worlds most...
-
Coordinator at Nznra
4 days ago
New Zealand The Canterbury Refugee Resettlement and Resources Centre Full time**Position Purpose** The day-to-day operations including administration, office functions, programmes, activities and services, in coordination with the Committee and under supervision of New Zealand National Refugee Association Chairperson. **Essential Competencies and Skills**: - excellent written skills - computer and keyboard literacy - Microsoft...