Customer Services Team Member

3 days ago

Auckland City, New Zealand Mitre10 Full time

**Our organisation**

As the biggest home improvement retailer, and a trade partner of choice, life at Mitre 10 is fast paced and offers huge scope.

As a Kiwi owned business partnering with some of New Zealand’s best-known brands, we are uniquely placed to retain the special, local family feel of a small business, with the support of national networks, infrastructure, systems, and training.

Since Riviera Hardware Holdings inception in 2009, where we started out with a small local Mitre 10 store in Warkworth, we have grown to be the largest group of stores within the Mitre 10 national network. We are proud to offer our customers a shopping experience like no other in New Zealand’s largest hardware retail store; Mitre 10 MEGA Albany as well as New Lynn, Warkworth, Whangaparaoa and Silverdale, boast Columbus Coffee shops. We also have a Distribution Centre and own our own Frame and Truss Manufacturing Plant.

**About the job**

These jobs offer a competitive hourly rate (relevant experience and skill dependent) and range of employee benefits; This is an on-site, permanent, FULL-TIME opportunity in a multi-skilled and collaborative team. 40 Hours per week - Sunday to Thursday (07:00-15:30).

**About the role**

Your day would involve working with refunds, product exchanges, returns, faulty goods repair, special orders, click and collect orders and home deliveries. You would also relieve / assist at checkouts if required which would including processing transactions including cash, eftpos, credit cards and gift vouchers. You would be assisting customers further by radioing or announcing for specialist assistance and heavy lifters as required.

**What will you bring?**
- You would have 2+ years’ work experience specifically in retail services as detailed above.
- You would ideally have cash handling / transaction processing / end of day balancing experience.
- You would have experience working with loyalty card programs.
- You would have high numerical skills and attention to detail?
- You would have strong multi-tasking and time management abilities.
- You would have stock integrity awareness and an understanding of merchandising standards.
- You would be a local Whangaparaoa resident.

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