Customer Services Officer

7 days ago


Whakatane, New Zealand LGJobs Full time

Make a direct impact by helping our community every day.
- Enjoy our amazing training programme and get to know every aspect of Council services.
- Build your Customer Service experience in a supportive environment with opportunities for growth

Be the welcoming face of Council and play a vital role in helping our community access the services they need.

**Ko wai mātau | About us**

The people at Whakatāne District Council love what we do because we do it for others, and that feels good. We work hard and we know it's important to stop and play too. We're on a learning journey because we know we can always do better, and we know we're better together. Will you come on that journey with us? In return, you'll get access to a range of staff benefits including an extra week's annual leave and free or discounted access to our community facilities. You'll never be more than half an hour away from rivers, lakes, forests, beaches and great walks - most are just on your doorstep. We love this place, and you will too.

**Mō tēnei tūranga mahi | About this role**

As a Customer Services Officer, you'll be the first point of contact for our community — providing information, resolving enquiries, processing payments, and supporting requests for service across a wide range of Council activities. You'll also work closely with internal teams to provide efficient administration support that helps us deliver for our community. This role is all about creating positive experiences, building trust, and ensuring every interaction reflects our commitment to excellent service.

**What you'll do**
- Welcome customers at our service counters and by phone, responding to enquiries, requests, and complaints.
- Provide timely administration support to Council departments.
- Ensure high levels of accuracy in recording and managing customer information.
- Maintain a professional, welcoming environment in the Customer Service Centre.
- Support community engagement by respecting cultural protocols and building strong relationships.

**Ko wai koe | About you**

You'll be an approachable, solution-focused professional who thrives in a busy, people-facing environment. With strong interpersonal and communication skills, you'll have the ability to manage multiple tasks while delivering friendly and efficient service

**What you'll bring**
- Experience in customer service, call centre, or frontline service roles (local government experience an advantage).
- Strong attention to detail, accuracy, and time management.
- Excellent communication skills and a genuine interest in helping others.
- A positive, proactive attitude with the ability to remain calm under pressure.
- A commitment to continuous improvement, teamwork, and living our Council values.

**Ngā**whaipainga |Our values**
- We're always learning and improving - Toitū te Taumata
- We're passionate and proud - Toitū te Mauri Ora
- We work as one team - Toitū te Mahi Tahi
- We put people at the heart of everything we do - Toitū te Tangata
- We care about our environment - Toitū te Taiao

**Me pēhea te tono mai | How to apply**

If you think you've got what it takes to be one of our go-to Customer Services Officers, send us your CV and cover letter telling us about your customer service experience and what you'll bring to our team.

For any further information, please phone 07 306 0500 to speak with Brooke Knight, Customer Experience Lead.

**Applications close 28 September 2025



  • Whakatane, Bay of Plenty, New Zealand Wilson Group Full time

    Field Service Officers - Bay of Plenty  Looking for Field Service Officers around the Bay of Plenty Kia haumaru ai taatou katoaWe're FIRST Security, one of New Zealand's market leaders in security.As an EMS (Electronic Monitoring Service) Field Officer at FIRST Security, you will be responsible for ensuring electronic monitoring equipment is correctly...


  • Whakatane, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of progression in a very diverse, experienced team. If you can...


  • Whakatane, Bay of Plenty, New Zealand Bay of Plenty Regional Council Full time NZ$60,000 - NZ$90,000 per year

    Thriving together - mō te taiao, mō ngā tāngata.Our environment and our people go hand-in-hand.We're looking for a proactive and solutions-focused Business Services Officer to join our information management team in Whakatāne on a 12-month fixed-term basis. This is a unique opportunity to play a key role in our SharePoint journey, where we want to help...


  • Whakatane, Bay of Plenty, New Zealand Draintech 2018 Limited Full time NZ$45,000 - NZ$60,000 per year

    About the role We are seeking a highly organised and efficient Contracts and Office Administrator to join our team at Draintech 2018 Limited in Whakatane, Bay of Plenty. In this full-time role, you will be responsible for managing administrative duties related to our contracts and office operations.Be prepared to get out and see the crews in the field...


  • Whakatane, New Zealand Foodstuffs North Island Full time

    New World Whakatane - Office Assistant/Cashier Hours Mondy to Friday - 9am to 3pm = 27.5 hours[**NZ Citizenship or Residence required**] - This is a part time position, but previous office experience would be of significant advantage. - Familiarity with SAP software would be an useful, however full training will be given. - The primary role would be to...


  • Whakatane, Bay of Plenty, New Zealand Wilson Group Full time NZ$30,000 - NZ$50,000 per year

    Compliance and Patrol Officer in TaurangaCompliance and Patrol Officer in TaurangaYou will be working within the community, supporting Council Noise compliance notices which will see you visiting residence and business and assisting with the education around noise and disturbance.As a Patrols Officer you will be checking client's property or staff to ensure...

  • Commercial Cleaner

    2 weeks ago


    Whakatane, New Zealand Milllennium Services Group Full time

    **Commercial Cleaner - Part Time** Millennium Services Group provides comprehensive commercial cleaning services to a breadth of market sectors. With a dedication to safety, quality and performance - our teams work hard to ensure a high level of service and client satisfaction is achieved, every time. -...

  • Loss Prevention

    2 weeks ago


    Whakatane, New Zealand The Warehouse Full time

    Company Description Ko wai mātou - Who we are The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of...

  • Commercial Cleaner

    1 week ago


    Whakatane, New Zealand Milllennium Services Group Full time NZ$124,800 per year

    Commercial Cleaner - Part TimeMillennium Services Group provides comprehensive commercial cleaning services to a breadth of market sectors. With a dedication to safety, quality and performance - our teams work hard to ensure a high level of service and client satisfaction is achieved, every time.6.25 paid hours/week @ $24.00/hourMonday-Friday :30pm to...

  • Security Officer

    7 days ago


    Whakatane, Bay of Plenty, New Zealand Wilson Group Full time

    Casual Security Guards - Rotorua Casual Security Guard in RotoruaKia haumaru ai tatou katoaWe're FIRST Security, New Zealand's market leader in protective security. Our team set us apart from the rest delivering great customer service throughout New Zealand and Australia.Benefits include:Excellent training and development, with growth...