Payroll Specialist/ Product and Platform Liaison

5 days ago

Auckland City, New Zealand Axsys Full time

**We're MYOB**
- Hi And thanks for stopping by
- MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more We’re building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply ‘fit’ into our already established culture, we want you to add to it, and make it even better This is MYOB.

**The opportunity**
- We're on the hunt for a new Product and Platform Liaison to support our MYOB Advanced Payroll product

**The role**
- As the key point of contact from the call centre and support teams for issues that need a consultation with our Product and Platform teams, you'll be prioritizing all critical issues to either resolve or escalate in a manner that facilitates swift resolution for our Partners and Customers.

You'll need to be the conduit between the teams that deliver our products and those that support them with a focus on Problem Management.

**You'll achieve this by focusing on some of the following**:

- Reduce resolution times on critical issues needing Product and Platform consultation.
- Investigate issues raised to resolve level and volume of impact to client and operations, likely root cause, and possible resolution.
- Establish client context of issues raised and requirements for resolution.
- Conduct detailed testing on proposed solutions before agreeing to acceptance and deployment.
- Contribute to the ongoing support of product releases in production.
- Quickly identify and communicate potential problems, risks, and issues and ensure timely follow-up work is done to facilitate a favorable outcome.

Skills Required:
**MYOB Advanced Payroll (desired) and ANZ Payroll legislation.**

If you think you were made for this role and you're ready for the next step in your career then we'd love to hear from you

**Our Culture & Benefits**
- Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
- Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team
- Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
- Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
- Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
- Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
- We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

LI-Hybrid

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