Platform Support Specialist

2 weeks ago

Wellington City, New Zealand SJS Full time

**SJS**

**Platform Support Specialist**:
**Wellington, Wellington, Wellington City Centre**

$27.80 - $27.80 Hourly
- Permanent Part time

**Start Date**: June 10, 2025

**End Date**: October 31, 2025

**Hours Per Week**: 10
- **Fixed term part time with flexible working - Long-standing New Zealand charity organisation**:

- **Embark on a transformative journey with a holistic approach to help alleviate student poverty**:

- **Genuine support and role model leadership - kick start your career**

Are you passionate about helping students? Do you thrive in a fast-paced environment? Join SJS and be the voice of student employment At SJS, our mission is to alleviate student poverty and be a resource for students still studying. As a Platform Support Specialist, you’ll be at the forefront, providing top-notch customer service and ensuring seamless communication with our platform users.

**What You’ll Do**:
This one-of-a-kind opportunity is ideal for someone who is friendly, kind, helpful, and patient. You’ll build relationships and foster a positive environment while effectively relaying feedback and insights to the wider team. Your strong written and verbal communication skills will help you support users with clarity and empathy, ensuring every interaction reflects our mission to connect students with meaningful work.

**Some key responsibilities include**:

- Being the first point of contact, providing updates assist with troubleshooting - Be the reason our platform users have a great experience
- Engaging with both students and employers, assisting employers with job listings and fulfilling their hiring needs - Supporting our mission one enquiry at a time.
- Collaborate closely with your team to ensure collective success and seamless service delivery - You will find support everywhere you look in our team.
- Share your experience & knowledge with our marketing team to build and maintain our brand - We are the ‘Champions of Student Employment’.
- Provide administrative support, maintain data accuracy, and contribute to continuous improvement projects. Support back-end processes and help coordinate enhancements with our marketing and technology teams.

**Why Join Us?**
- Make a real impact, change students’ lives for the better and help them thrive.
- Work in a supportive, close-knit team with genuine support from the wider team.
- Beautiful views from the office - Join us and make a genuine difference

**Reference Number**: SJSPSS25

**Profession / Role**:

- Administration & Office Support / Data Entry
- Call Centre & Customer Service / Customer Service
- Information & Communication Technology / Help Desk & IT Support
- Non-profit & Charity / Administration
- Other Services / Other Services

**Employer**: SJS

**Date Posted**: 10th Jun, 2025

**Date Expires**: 24th Jun, 2025

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