Service & Compliance Coordinator

1 day ago

New Zealand Chubb Fire & Security Pty Ltd Full time

We are seeking an experienced Service & Compliance Coordinator to join our Operations Support Services team in Petone, Wellington.

**About us**

A leading provider of fire safety and security solutions, we at Chubb New Zealand are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST. We are an industry leader and part of the API Fire and Security group of companies.

**About the Role**

Based in our Petone, Wellington office, this role is pivotal to Chubb’s ongoing success in the Fire market across New Zealand.

**Role and Responsibilities**:

- Directly coordinate and plan the daily activities of Field Service Technicians.
- Schedule daily and advance work assignments for technicians, ensuring a first-time fix in compliance with legislated tolerances, SLA’s, and KPI’s.
- Assess and solve problems, addressing underlying causes to prevent recurrence.
Provide support to colleagues and work collaboratively with stakeholders to improve and enhance activities as customer and business requirements change.
- Manage day-to-day building compliance requirements for the region, issuing 12A and BWOF with sufficient lead time.
- Assist in planning and organizing key activities for the Central Region, including client, supplier, and technician liaison, issuing purchase orders, and invoicing.
- Working with stakeholders including: General Management, Branch Managers/Supervisors, Sales team, Key Accounts team, Technicians, Customers, Operations Support Teams

**About You**
- Ideally experience in the Fire Industry with a sound understanding of compliance requirements, regulations, and NZ standards.
- Demonstrated ability to liaise with a diverse range of customers, fostering long-term relationships.
- Customer-centric with an uncompromising approach to quality service
- Results oriented with high attention to detail
- Willingness to learn and develop
- High level of interpersonal skills, both written and verbal.
- Experienced using Microsoft Suite; Outlook, Word, and Excel.
- Experience with ERP systems e.g. Pronto Xi.
- Clear and concise report writing skills.
- Self organised with a high level of attention to detail and the ability to juggle priorities
- Team-oriented, collaborating effectively within a cross-functional team.
- Ensure on-time delivery of results through the coordination of field technicians

**What we will offer you**:

- Attractive remuneration package
- Planning and support for progression towards any role within Chubb.
- Working for a global organisation where you are treated like family.
- Great team and branch culture.
- Access to Chubb Hub - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process

**_ We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with disability, LGBTIQA+ and all cultural backgrounds._**

Tagged as: administration, compliance, coordination, new plymouth

**Job Overview**:
**Date Posted**: Posted 7 hours ago-
**Location**: New Zealand

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