Tenancy Bond Officer

Discover a career with purpose at MBIE
Discover a career with purpose at MBIE
- Do you have exceptional customer service skills.
- Do you enjoy working in a fast-paced environment?
- Can you manage repetitive processing with accuracy and speed?
- Are you someone who can adapt and flex in a change environment?
- 2 x fixed term roles based in Porirua to June 2025
- Salary range: $55,624-$65,829 Tēnei tūranga - About the Role:
Tenancy Bond Services are going through a significant transformation of our services and how we interact with our customers. The Tenancy Bond Services team looks after the Government’s largest trust fund. We provide assurance to tenants and landlords that their residential bonds are safe and secure.
As a Tenancy Bond Officer, you will maintain the statutory integrity of the bond system and play a significant role in the transformation. The role requires individuals who have excellent attention-to-detail, strong data entry skills, the ability to converse easily with customers and proactive in finding solutions.
We need the Tenancy Bond Officer to support and contribute to achieving the transformation goals while delivering BAU at a high standard to Landlords and Tenants across New Zealand.
Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required
- Has a customer centric mindset.
- Competent communicator verbally and written.
- Skilled in numerical and alpha data entry with speed.
- Manages expectations while under pressure.
- Proactively seeks solutions to resolve complex issues.
- Can manage time and workload independently.
- Is receptive to feedback to improve performance.
- Works comfortably in a change environment and can adapt quickly.
- Must have the legal right to live and work in New Zealand

**Ētahi kōrero mō MBIE - About MBIE**:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.
MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.
E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.
**Me pēhea te tono - How to Apply**:
Applications close on Thursday 19 September 2024