Scrum Master Practice Lead

**Why You'll Love Working with Tower**

At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.

We are on a mission to lead our industry into a customer-centric future with innovation and disruptive thinking. As a unique Kiwi and Pacific insurance provider with over 150 years of history, our roots trace back to Dunedin.

**What you will be doing**

The Scrum Master Practice Lead manages Tower's Scrum Masters, ensuring they effectively facilitate Tower's delivery ways of working and enhance Squad performance.

Reporting to the Delivery Ways of Working Lead, this role will be key to establishing and promoting best practices for Scrum and Agile methodologies across the organization, the Scrum Master Practice Lead ensures consistency and high standards are maintained.

**Dive into the Heart of Your Responsibilities**:

- Lead, mentor and manage the practice of Scrum Masters, including supporting professional development
- Support Squad delivery ways of working consistency, identify inefficiencies and implementing improvements
- Design and deliver training programmes to build Agile skills and capabilities within Tower, including identifying relevant certifications
- Determine optimal Scrum Master allocation by working with Product Owners and Project Managers to evaluate Squad needs
- Engage with senior leadership to provide insights into Tower's Scrum capability
- Lead the Scrum of Scrums forum to support the identification and coordination of cross Squad/Project dependencies
- Lead Sprint Reviews to identify potential areas of improvement
- Build and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met through effective communication and collaboration.
- Develop and maintain metrics to track the effectiveness of Scrum practices and team performance, providing regular reports to senior leadership.
- Address and resolve conflicts within and between Squads, fostering a collaborative and productive work environment.
- Encourage and support innovation and experimentation within Squads, promoting a culture of continuous learning and improvement.
- Identify and mitigate risks associated with Scrum practices and project delivery, ensuring timely and effective resolution of issues.
- Foster a sense of community and collaboration among Scrum Masters, promoting knowledge sharing and mutual support.

**What You'll Need**
- To be successful in this role, you will also demonstrate the following:

- 5+ years experience as a Scrum Master Practice Lead, Agile Coach, or similar role, ideally within the financial services industry
- Has deep knowledge of Agile and Scrum principles and practices, ideally with a relevant certification
- Proven ability to lead high-performing teams, develop talent and influence stakeholders at all levels
- Experience using delivery management and workspace tooling (e.g. Jira, Confluence)
- Experience analysing data insights to inform delivery ways of working recommendations
- Has strong communication, conflict resolution, coordination and organisation skills

**Our Commitment**

We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected. If you feel comfortable doing so, please let us know early in the process.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Annual Performance Review where you get to showcase your progression.
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; we also have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 16 weeks.
- Retail deals and discoun