Hub Operations Manager

Are you at the stage of your career where you feel ready to step into a very busy Hub Operations Management role within the Wellington Region?

**About the role**:
We have an opportunity for us to bring in new talent. This is a great time for an existing Ops Manager or a proven leader and advocate of operational excellence to step into this prime position. As the Hub Operations Manager, you will oversee the Hub which consists of five branches and a distribution centre.
- You will plan, lead, direct and review the activities of the teams responsible for the in-branch customer experience (encompassing Retail, Drive Thru and Yard) across all sites within the Hub to deliver Hub targets in relation to people, safety, customer experience, merchandising, and cost control
- You will drive the delivery of consistently outstanding customer service across all Hub sites in accordance with developed service standards and Hub targets
- You will plan, lead, direct and review the activities of the Despatch and Inwards Goods, to deliver Hub targets in relation to people, safety, DIFOTIS and cost control
- You will plan, lead, direct and review the activities of the Hub Purchasing and Inventory function to secure better buying, ensure correct ranging, inventory targets are met, SLOB stock is managed
- Develop and lead the Hub Operations strategy in alignment with the wider Hub strategy; accountable for the execution of the Operations plan
- Drive operational effectiveness and be involved in the strategic direction setting of the business, development and implementation of the operational policies and procedures.
- Grow the capability of the Branch Management team to deliver the Hub plan through the provision of leadership, coaching and talent development
- Develop, lead and execute projects to deliver against agreed outcomes and budgets.

**About You**:
We are looking for an individual who is highly self-motivated and customer-focused, and you will have a proven track record of meeting & exceeding operational goals, KPI and proven strategic leadership skills. You will be a natural leader with tested people management experience and the ability to engage your teams to continually look to be better. Your ability to build collaborative partnerships internally and externally will be a key strength you will be able to leverage from day one. You will need the ability to identify opportunities and you will be the sort of person who is continually looking for efficiencies or opportunities to improve existing processes and work methodologies. You have Strong levels of computer literacy supported by advanced analytical and modelling skills. Proficient in MS Excel, and a sound understanding of integrated ERP systems would be preferred. You have advanced knowledge of retail store labour management and scheduling; planning, budgeting and operational finance, combined with sound commercial acumen

**What’s in it for you?**

This is a fantastic opportunity to develop your career within one of New Zealand’s leading brands. As well as a competitive salary package we will provide you with the tools for the trade
- Vehicle, Laptop and phone. There are genuine opportunities for development as we have a real focus on our people, plus we have an extensive range of benefits that come with being part of the wider Fletcher Building Group.

Help us build New Zealand PlaceMakers is New Zealand's leading and largest supplier of building materials to New Zealand’s commercial and residential construction markets.

**Please note**: A full pre-employment medical, including a drug/alcohol test, will be required. As well as the legal right to work in NZ indefinitely.
- We are proud of the incredible diversity of people who make up our business As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand._