Customer Service Officer

10 hours ago


Upper Hutt, New Zealand Inland Revenue Department - New Zealand Full time

Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Good people can go great places here, so to get the ideal 'what's in it for me', look no further than IR, with roles available in our Upper Hutt office.

**He aha te mahi? | What is the role?**

The Customer Service Officer is a fast-paced, frontline role which is vital to our business. IR does so much more than just collect taxes - we fund and deliver programmes which support and care for the people of New Zealand. What's more, a career with us does not necessarily mean a career in numbers and taxes - you’ll be bringing your customer centric approach to improve customer experience.

Day-to-day, your tasks will include answering incoming calls, responding to customers, coming up with solutions, and calculating options when communicating a plan.

**E hiahia ana koe ki te mahi tahi? | Want to work together?**

We're looking for people who are passionate, keen learners and committed to what they do. You'll be joining a team of Customer Service Officers who have come from all walks of life. Whether you're taking the next step in your professional journey, returning to the workforce, or looking to start your career - all are welcome

**Ideally, you will possess the following skills**:

- Great communications skills, both verbal and written
- Curiosity and problem solving
- Resilience
- Digital savviness (we’ll teach you the ins and outs of our unique tools)
- Comfortable with numbers Customer centric mindset

**He aha ngā painga Mōu? | What’s in it for YOU?**

We offer a supportive team environment and great opportunities to grow and learn, both within the Customer Service Officer role or if you want to spread your wings into other areas of the business. We invest in you from day one - providing a well-mapped out training programme that allows you to understand our tax and social policy products.

The standard number of hours of work will be 75 hours 50 minutes per fortnight, to be worked between 8am and 6.15pm, Monday to Friday. These are set by roster and based on business needs. The salary for this position is $59,560 per annum.

**How to apply**
- Please note that we run a rolling recruitment process and will be filling roles as we go, which may mean that our advertisement closes before the closing date. _



  • Upper Hutt, New Zealand MSD Full time

    **Customer Service Officer** You will be joining a collaborative team who actively seek out new ways to enhance the customer service experience. This team embraces change and continuous improvement so it's important you share these values. If you are passionate about customer service and enjoy finding creative ways to improve the customer experience this...


  • Upper Hutt, New Zealand Inland Revenue Career Site Full time

    About the Role | Mō te Tūranga  Are you passionate about making a positive impact on the economic and social wellbeing of New Zealand Aotearoa? As a Customer Service Officer at Inland Revenue (IR), you'll play a key role in delivering exceptional service and supporting long-term compliance. You'll engage with a wide range of customers, using your...

  • Purchasing Officer

    1 week ago


    Upper Hutt, New Zealand Service Foods Full time

    **Service Foods Wellington is seeking a dynamic and experienced Purchasing Officer to join our team.** If you have a keen eye for detail, excellent negotiation skills, and a passion for ensuring the highest quality products for our customers, we want to hear from you. **Why Work for Us**: Service Foods is New Zealand’s largest privately family-owned and...


  • Upper Hutt, New Zealand Inland Revenue Full time

    Are you passionate about making a positive impact on the economic and social wellbeing of New Zealand? As a Customer Service Officer at IR, you'll be at the heart of our mission to provide exceptional service and ensure long-term compliance. You'll handle a variety of customer interactions, using your customer service skills to enhance their experience and...


  • Upper Hutt, New Zealand Inland Revenue Full time

    Are you passionate about making a positive impact on the economic and social wellbeing of New Zealand Aotearoa? As a Customer Service Officer at Inland Revenue (IR), you’ll play a key role in delivering exceptional service and supporting long-term compliance. You'll engage with a wide range of customers, using your communication and problem-solving skills...

  • Customer Service

    2 days ago


    Upper Hutt, New Zealand Hutt Concrete Products Full time

    We’re looking for a reliable and customer-focused Yard & Customer Service team member to join our busy precast concrete business. This role supports both our office and production teams to ensure everything runs smoothly for our customers. **What you’ll be doing**: - Serving customers and answering the phone. - Driving the forklift (must be...


  • Upper Hutt, New Zealand Upper Hutt City Council Full time

    Fixed term | Part time | 2 roles (6 months - 20 hours per week, Monday - Friday, 10 am -2 pm) Want to serve our community in a meaningful way. Have hours that fit into your life. Do you enjoy variation in your day - including being physically active at work. Be part of a supported and committed team. If you are looking for a role that can be flexible...


  • Upper Hutt, New Zealand MSD Full time

    **Job Description**: The primary responsibility of the Customer Service Specialist is to provide a level of customer service to both internal and external customers that meets company and market expectations. Of critical importance to the successful execution of this role is the ability to communicate effectively, attention to detail and sound IT experience...


  • Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...


  • Upper Hutt, New Zealand Centene Corporation Full time US$18 - US$28

    You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Performs as the advocate that focuses on resolving routine inquiries, issues or...