Customer Support Advisor- Agriculture

2 days ago

Pukekohe, New Zealand Brandt Tractor Full time

**ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?**

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

**Responsibilities**:

- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with the service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
- Maintain accurate customer interactions, orders, and service history records in our CRM system.
- Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
- Stay updated on the latest Brandt product releases, service offerings and industry trends.

**Requirements**:

- 5+ years of previous sales experience in the heavy equipment industry (in a similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agriculture equipment parts and services.
- Excellent communication and interpersonal skills.
- Ability to build reports and maintain positive relationships with customers.
- Results-driven with a focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationship management (CRM)
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to Plan, develop, and communicate territory coverage to maximise sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license is required.

**Benefits**:

- Competitive salary and commission structure
- Company vehicle & tools of trade.
- Ongoing training and professional development opportunities
- Positive and supportive work environment
- Employee discounts on service and Brandt products.

**Please note that we have multiple roles across our branches - for a full list, please check out our website: Brandt Careers | Jobs at Brandt.

  • Customer Support Advisor- Agriculture

    1 week ago

    Pukekohe, New Zealand Brandt Tractor Full time

    Our Pukekohe branch has an opportunity for a Customer Support Representative (CSR) to join our team. As a CSR, you will bring enthusiasm and desire to learn to the table every day on a team dedicated to world-class customer service and solutions. You are passionate and committed to our current and future success in the ever-changing world of work. This...

  • Customer Support Advisor- Agriculture

    1 week ago

    Pukekohe, New Zealand Brandt Tractor Full time

    **ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?** Our** Pukekohe branch** has an opportunity for a Customer Support Representative to join our team. As a CSR you will bring enthusiasm and desire to learn to the table every day on a team dedicated to world class customer service and solutions. You are passionate and committed to our current and future...

  • Territory Manager

    6 days ago

    Pukekohe, New Zealand Brandt Tractor Full time

    **ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES?** Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment...

  • Parts Salesperson

    6 days ago

    Pukekohe, New Zealand C B Norwood Distributors Full time

    **About us** The power of our machinery put us on the map. But it’s the power of our people and our network that sets us apart. Norwood is the largest network selling and servicing premium agricultural machinery in New Zealand. Kiwi farmers, growers and contractors plough fields, harvest crops, and raise stock all over the country, from Cape Reinga at...

  • Service Technician

    1 week ago

    Pukekohe, New Zealand Brandt Tractor Full time

    **ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?** Brandt is currently looking for a Service Technician, with a diesel trade qualification, to work out of our **Pukekohe** branch. **Who are we?** Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support with dealerships across Australia, New Zealand and Canada....

  • Customer Support Advisor

    2 days ago

    Pukekohe, New Zealand Brandt Full time

    **ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?** Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions...

  • Territory Manager

    5 days ago

    Pukekohe, New Zealand Brandt Tractor Full time NZ$60,000 - NZ$120,000 per year

    ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES?Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customers' success by providing practical and reliable equipment...

  • Aftersales Advisor

    1 day ago

    Pukekohe, New Zealand NetYourJob Full time

    Manukau Toyota GroupPlease Quote Reference Number 14100- Be part of New Zealand's largest Toyota dealer- Competitive salary aligned with experience- Outstanding training and career developmentAt Manukau Toyota Group, we've proudly served South and South-East Auckland communities for over 30 years. As New Zealand's largest Toyota dealership and 100%...

  • Service Technician

    2 days ago

    Pukekohe, New Zealand Brandt Tractor Full time

    **ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?** Brandt is looking for a Service Technician with a diesel trade qualification, to work out of our **Pukekohe** branch. **Who are we?** Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support from dealerships across Australia, New Zealand, and Canada. Brandt's mission...

  • Service Technician

    2 days ago

    Pukekohe, New Zealand Brandt Tractor Full time

    **ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?** Brandt is looking for a Service Technician with a diesel trade qualification, to work out of our **Pukekohe** branch. **Who are we?** Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support from dealerships across Australia, New Zealand, and Canada. Brandt's mission...