Product Lead Customer

Create the future digital experiences for NZ Transport Agency Waka Kotahi (NZTA) customers
- Create the future digital experiences for NZ Transport Agency Waka Kotahi (NZTA) customers
- Collaborate with other technical leaders to advance digital enablement
- Wellington, Auckland or Palmerston North based

**Te Whiwhinga mahi | The opportunity**

**Be a part of a high performing Digital team creating and delivering digital products for our customers, that are secure, fit for purpose and deliver on our customer strategy.**

As Product Lead - Customer, you are responsible for delivering customer-facing digital solutions that make it easy for our customers to handle their transport related life admin, enable self-service and drive usage away from traditional channels. You'll design product strategy that connects our digital solutions and delivers on our service modernisation goals of transitioning customers from traditional to digital channels.

We are looking for a Product Lead - Customer to join our Regulatory, Customer & Corporate Domain where you will be accountable for delivering solutions that deliver on our customer strategy and modernise our service offering. This will focus on our customer facing products including the NZTA App, web apps and websites, and our enterprise customer communications platform.
- Use your strong leadership skills to champion Te Aukaha, Digital's key priorities around maintaining production and improving security, and champion our Agile ways of working.
- You will be accountable for developing a product strategy that connects our customer facing solutions, ensuring alignment with NZTA's customer strategy and delivering on our goals of modernising our service offering.
- You'll develop and deliver on product roadmaps, focused on delivering value and tracking benefits.

'You will find out more about the role here Position Description
- We are seeking to appoint at a salary between $188,127 and $240,384 of band commensurate to skills and experience.

**Ko koe tenei | About you'**''
- 5+ years demonstrated experience in digital product strategy and development, or product management, with a focus on customer self-service solutions.
- 3+ years knowledge and experience in working with Agile methodologies
- Significant experience driving value, adoption and scalability of customer facing digital solutions (mobile apps, web apps, etc), including delivery and ownership of Digital roadmaps.
- Experience in human centred design, and leaning into Viability, Feasibility, and Desirability.
- Experience in integrated solutions across customer-centric focused programmes and interventions in a diverse environment.
- Strong technical knowledge and experience in a cross-functional team
- You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

**Mo matou |About Us**
- Te Aukaha | Digital strengthens NZTA through supporting our people and delivering future-focussed solutions. We enable digital change and provide quality data, information and security services.

The Regulatory, Customer and Corporate Domain strengthens Te Aukaha | Digital by delivering robust and future ready technology and ensuring our customers and stakeholders are seamlessly connected.

**Ka whiwhi koe i te aha | What you will get in return**
- You will have the opportunity to join a high-performing team within our Regulatory, Customer and Corporate Domain and work with other high-performing teams across our Digital Group and within NZTA, to the benefit of New Zealand
- Competitive salary and benefits package.
- Flexible working arrangements, including Hybrid dependant on role and location.
- Along with our other'benefits'we also have 5 weeks annual leave and an Income Protection and Critical illness Insurance scheme available for all permanent employees.'
- 'This role is integral to ensuring that our core capabilities are best met to serve NZTA in an efficient and coherent manner, within time constraints, and to budget.

**Me pehea te tuku tono | How to apply**:'

**Ra Katinga | Applications close**:22 August 2025

To be considered for this position you must have a legal right to live and work in New Zealand.

NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.